Customer Data Governance

Customer Data Governance & MDM Analyst

AVEVA is creating software trusted by over 90% of leading industrial companies.

Key Responsibilities

• Customer Master Data Management
  • Maintain customer master data workflows (create/update) within the MDM ecosystem (Informatica IDQ & MDM).
  • Support account hierarchy management to ensure correct relationships and roll-ups.
  • Own enrichment of new customer records and ensure completeness of key attributes (ID numbers, industry, geography, address).
• Data Quality & Match/Merge
  • Define and monitor data quality rules, metrics, and thresholds.
  • Perform regular match & merge validations to eliminate duplicates and maintain a single source of truth.
  • Investigate, resolve, and document data quality issues and root causes.
• Data Alignment & Process Automation
  • Aligning customer data across core business systems and maintaining consistency.
  • Collaborate with IT to automate customer onboarding and updates.
  • Ensure application of data standards across systems.
• Governance & Stakeholder Collaboration
  • Participate in data governance forums, contribute to policies and best practices.
  • Act as a point of contact for customer data-related inquiries and escalations.
• Reporting & Monitoring
  • Prepare regular reports on customer data quality and completeness.
  • Highlight trends, risks, and opportunities for process improvement.

Skills & Qualifications

• Bachelor's degree in computer science, Information Systems, Data Science, or related field.
• 2–5 years of experience in Data Quality, Data Governance, or MDM roles.
• Strong analytical and problem-solving skills with a focus on data accuracy.
• Proficiency in SQL, Excel, and data analysis techniques.
• Familiarity with CRM systems (e.g., Salesforce) preferred.
• Understanding of data governance principles and data management best practices.
• Excellent attention to detail and ability to work with cross-functional teams.
• Strong communication skills to collaborate with stakeholders at all levels.
• Knowledge of data visualization tools (e.g., Power BI) is a plus.

India Benefits include:

Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support

It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

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Hybrid working

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process

Interested? Great Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

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About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-

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AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.