Aftersales, Manager

10 hours ago

Gurgaon, Haryana, India Nissan Motor Corporation Full time US$ 50,000 - US$ 1,00,000 per year

EXPECTED END RESULTS
MAJOR ACTIVITIES
Increasing Body & Paint revenue

  • BPRO Drive- Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.
  • BP Parts/BPRO- Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.
  • Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions.
  • Body 5- Based on the customer concerns/Revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations.
  • PMGR to BP Conversion- Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews.
  • Quarterly Review with vendors for ORC Reconciliation and Improvement of Business.
  • Raising the Paint ORC Invoices for collection of Business Auxiliary Charges.

Digital estimation through Artificial Intelligence

  • Enrolment of dealers in AI
  • Monitoring and improving of AI estimates through AI vs BPRO
  • Circulation of daily dashboard
  • Regular meeting with vendor to address the dealer concerns/Software challenges.
  • Followup with vendor/ISIT for DMS Integration.
  • Daily dashboard for AI Penetration and Month dashboard for Revenue enhancement.
  • Review with weak dealers along with Field team to improve the penetration.

Paint Drop Shipment

  • Conversions of dealers in paint Drop Shipment
  • Regular meeting with potential dealers to convert under paint drop shipment.
  • Execution of Paint Orders from Ware house.
  • Weekly Order/Invoice Reconciliation with Nippon/Retailers/warehouse and Dealer.
  • New Proposal for BP Consumables to be converted under Drop shipment model.

Insurance Renewal Penetration

  • Target Finalization and Monitoring dealer wise Target Vs Actual Dealer dispersion management. Review with weak dealers to improve the penetration.
  • Coordinate with NRFSI to launch the new schemes to improve the Insurance renewal.
  • Arranging the steering committee with Insurance Partners for Quarterly Review/Dealer Concern Addressal/ Improvement actions
  • Regular follow up with NRFSI to include the channel partners for better coverage.
  • Road Side Assistance
  • Securing RSA Budget, Negotiation With vendors for best price, Floating of RFQ to get the best quotes from other service providers.
  • Finalization RSA Retail prices and schemes.
  • Dealer dispersion monitoring, Review with bottom dealers to make the counter measures and identifying the root cause.
  • RSA Payment execution monthly. Sharing of NVS data, Verifying the details with vendor, Invoice creation and payment closure with accounts team.
  • Weekly/Monthly meeting with vendor for customer concern addressal and improvement action plan.
  • Daily dashboard-->Parato Anlaysis of Concerns-->Action followup from TCS to reduce the concerns

EXPECTED END RESULTS
MAJOR ACTIVITIES
Increasing Body & Paint revenue

  • BPRO Drive- Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.
  • BP Parts/BPRO- Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.
  • Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions.
  • Body 5- Based on the customer concerns/Revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations.
  • PMGR to BP Conversion- Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews.
  • Quarterly Review with vendors for ORC Reconciliation and Improvement of Business.
  • Raising the Paint ORC Invoices for collection of Business Auxiliary Charges.

Digital estimation through Artificial Intelligence

  • Enrolment of dealers in AI
  • Monitoring and improving of AI estimates through AI vs BPRO
  • Circulation of daily dashboard
  • Regular meeting with vendor to address the dealer concerns/Software challenges.
  • Followup with vendor/ISIT for DMS Integration.
  • Daily dashboard for AI Penetration and Month dashboard for Revenue enhancement.
  • Review with weak dealers along with Field team to improve the penetration.

Paint Drop Shipment

  • Conversions of dealers in paint Drop Shipment
  • Regular meeting with potential dealers to convert under paint drop shipment.
  • Execution of Paint Orders from Ware house.
  • Weekly Order/Invoice Reconciliation with Nippon/Retailers/warehouse and Dealer.
  • New Proposal for BP Consumables to be converted under Drop shipment model.

Insurance Renewal Penetration

  • Target Finalization and Monitoring dealer wise Target Vs Actual Dealer dispersion management. Review with weak dealers to improve the penetration.
  • Coordinate with NRFSI to launch the new schemes to improve the Insurance renewal.
  • Arranging the steering committee with Insurance Partners for Quarterly Review/Dealer Concern Addressal/ Improvement actions
  • Regular follow up with NRFSI to include the channel partners for better coverage.
  • Road Side Assistance
  • Securing RSA Budget, Negotiation With vendors for best price, Floating of RFQ to get the best quotes from other service providers.
  • Finalization RSA Retail prices and schemes.
  • Dealer dispersion monitoring, Review with bottom dealers to make the counter measures and identifying the root cause.
  • RSA Payment execution monthly. Sharing of NVS data, Verifying the details with vendor, Invoice creation and payment closure with accounts team.
  • Weekly/Monthly meeting with vendor for customer concern addressal and improvement action plan.
  • Daily dashboard-->Parato Anlaysis of Concerns-->Action followup from TCS to reduce the concerns

Gurugram Haryana India

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