Systems Engineer

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

Job Description:

In India, we operate as Next Gear India Private Limited, a fully-owned subsidiary of Cotality with offices in Kolkata, West Bengal, and Noida, Uttar Pradesh. Next Gear India Private Limited plays a vital role in Cotality's Product Development capabilities, focusing on creating and delivering innovative solutions for the Property & Casualty (P&C) Insurance and Property Restoration industries.

While Next Gear India Private Limited operates under its own registered name in India, we are seamlessly integrated into the Cotality family, sharing the same commitment to innovation, quality, and client success.

When you join Next Gear India Private Limited, you become part of the global Cotality team. Together, we shape the future of property insights and analytics, contributing to a smarter and more resilient property ecosystem through cutting-edge technology and insights.

In India, we operate as Next Gear India Private Limited, a fully-owned subsidiary of Cotality with offices in Kolkata, West Bengal, and Noida, Uttar Pradesh. Next Gear India Private Limited plays a vital role in Cotality's Product Development capabilities, focusing on creating and delivering innovative solutions for the Property & Casualty (P&C) Insurance and Property Restoration industries.

While Next Gear India Private Limited operates under its own registered name in India, we are seamlessly integrated into the Cotality family, sharing the same commitment to innovation, quality, and client success.

When you join Next Gear India Private Limited, you become part of the global Cotality team. Together, we shape the future of property insights and analytics, contributing to a smarter and more resilient property ecosystem through cutting-edge technology and insights

We are looking for an experienced and proactive System Support Engineer to manage and oversee the day-to-day operations of multiple critical applications in a dynamic, high-demand environment. You will be responsible for maintaining system stability, leading the engineering team, and resolving data delivery and engineering issues promptly to maximize data systems availability . This role requires strong technical expertise, leadership skills, and a focus on continuous improvement to enhance the performance and reliability of our systems.

Job Description

• Team Leadership : Lead engineers by providing guidance, mentorship, and technical expertise. Foster a culture of accountability and continuous improvement within the team.

• Define Engineering Processes : Document and define support processes that encompass the full lifecycle of a data update request s to the development team. Identify delivery timeline goals based on severity and work with Data Science, DevOps and Engineering to meet those SLAs.

• System and Application Deployments: Oversee the planning and execution of application and database deployments following established processes with adherence to Corporate Change Management standards.

• Monitoring & Alerting : Implement and optimize monitoring tools to proactively detect issues and ensure the health and performance of inhouse environments. Lead efforts to fine-tune alerting systems and reduce noise from false positives.

• System Stability & Performance : Work closely with the development, infrastructure, and operations teams to ensure the stability and scalability of inhouse environments and systems. Recommend and implement improvements to increase system reliability.

• Root Cause Analysis (RCA) : Lead post-incident reviews, drive root cause analysis efforts, and ensure that lessons learned are shared across teams. Develop and track action plans to prevent the recurrence of incidents.

• Continuous Improvement : Champion continuous improvement efforts by identifying gaps in the support process and implementing best practices. Optimize incident response times and overall system performance.

• Collaboration with Stakeholders : Act as the main point of contact for inhouse support issues, engaging with business stakeholders, product owners, and other cross-functional teams to ensure effective communication and resolution.

• Knowledge Management : Maintain and update documentation for support procedures, system configurations, and incident management. Create knowledge-based articles and ensure the team is well-trained on new systems and procedures.

• Performance Reporting : Generate regular reports on system performance, incident trends, and support team effectiveness. Provide insights and recommendations to senior leadership based on data analysis.

Job Qualifications:

Required Skills & Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.

• 5+ years of experience in engineering systems support, system administration, or related technical roles with a focus on cloud-based systems management (GCP and Azure)

• Proven experience in a leadership role within engineering support or IT operations.

• Strong knowledge of incident management, system monitoring, and troubleshooting methodologies.

• Deep understanding of engineering/cloud systems, system architectures, and distributed systems.

• Hands-on experience with monitoring tools.

• Familiarity with scripting languages (e.g., Python, Shell) for automation and troubleshooting.

• Strong communication and interpersonal skills to effectively lead teams and engage with stakeholders.

• Ability to work under pressure and manage product deployments in a fast-paced data delivery environment.

• Proficiency in Windows/Linux/Unix environments and system administration.

• Familiarity with CI/CD pipelines and tools (e.g., Jenkins, GitLab).

Thrive with Cotality

At Cotality, we're committed to supporting your whole self- at work and beyond. Our India benefits package is thoughtfully designed to promote your well-being, financial security, and professional growth. From comprehensive health coverage to flexible leave, retirement planning, and mental health support, we help you thrive every step of the way.

Highlights include:

• Health & Wellness: Company-paid Mediclaim Insurance, routine dental and vision care (including LASIK and cataract), annual health check-ups, and maternity benefits.

• Mental Health: Access to 12 free sessions with top therapists and coaches for you and your dependents via Lyra.

• Leave & Time Off: 11 paid holidays (state-specific), 10 well-being half days, paid sick, maternity, paternity, caregiving, bereavement, and volunteer time off.

• Family Support: Coverage available for spouse, children, and parents or in-laws; includes maternity and parental leave.

Financial Benefits:

• ₹10,400 annual well-being account
• ₹15,000 medical reimbursement allowance
• ₹19,200 conveyance allowance
• House Rent Allowance with tax benefits

Insurance & Protection:

• Group Term Life and Personal Accident Insurance at 5x annual salary (company-paid)

Retirement & Savings:

• Provident Fund with employer matching
• Optional National Pension Scheme (NPS) contributions (pre-tax)

Extras: Performance bonuses, recognition rewards, and exclusive employee discounts.

Cotality's Diversity Commitment:

Cotality is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone's unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

Equal Opportunity Employer Statement:

Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, record of offences, age, marital status, family status or disability. Cotality maintains a Drug-Free Workplace.

Please apply on our website for consideration.

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