Specialist, Application Specialist

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About the Role:

Candidate would be working in collaboration with SMEs, Business stakeholders to understand the existing system, client deliverables, meeting SLA's and gaining product knowledge and workflows. Being in financial domain, the Application support, professional need to monitor the performance of applications hosted on multiple servers. They need to configure, manage, and implement any recent changes in the existing application. Analyzing system logs and identifying potential issues with the Application.

Essential Job Responsibilities:  

• Monitor and troubleshoot Banking applications such as Prologue, Vantage, Task Management, Transaction Manager, Risk Hub etc.
• Must have experience in L2/L3 Support – Diagnosis, investigation, resolution, coordination with business, Application owners, Infrastructure support.
• Work on server health check-up and constant remediation to keep memory health in check through Splunk.
• Validate morning processing and alert generation process are complete for all the Clients.
• Document SOPs for the Project activities and keep SOP's up to date.
• New Client onboarding on production & contingency servers that include setting up file system and database for Brookfield, Premier, Precision and Signature cores.
• Determines how to best implement the requested changes / customization.  This includes working with Development staff, Product Managers, QA staff and / or other Business Analysts.
• Incidents Handling – Issues such as unable to launch application, frozen at log in screen, Low disk space etc. and follow SOP and complete task within SLA
• Change management for various Deployment/Upgrade activity, DB Migration support et
• Audit Management - RFI and RFD.
• RITM - File Transmissions/MOVEit; Provisioning Support Request, login into Dev environment etc.

Required Qualifications:

• Education: Bachelor's Degree in Computer Science or equivalent
• 8+ years of Banking domain experience with exposure to Windows server and Web applications
• Must be able to automate deployments using PowerShell, SQL script & Python
• Must have knowledge of application deployments and upgrades.
• Working knowledge of Failover Cluster manager and MS SQL queries
• Must have familiarity with Batch/Transaction Processing, process validation techniques, SSL and other hosting environments.
• Must have experience with Service Now tool.
• Experience with Moogsoft, Splunk & Dynatrace tools
• Must possess excellent verbal and written communication skills since this position requires extensive communication between technical and non-technical audiences.

Work hours (IST): 3:00 PM till 12:00 AM

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.