Operations Executive

1 week ago


Vyttila Kochi Kerala, India Finexx Hospitality Pvt Ltd Full time ₹ 11,000 - ₹ 2,93,399 per year
  • Act as the primary point of contact for customers, addressing inquiries, resolving

issues, and ensuring a high level of customer satisfaction.

  • Manage and process bookings for taxi and travel services efficiently.

  • Confirm customer requirements and ensure timely communication of booking details.

  • Coordinate and oversee the allocation, maintenance, and availability of vehicles in the

fleet.

  • Monitor vehicle schedules, optimize routes, and ensure proper usage of resources.

  • Plan and organize travel schedules to meet customer needs while optimizing

operational efficiency.

  • Collaborate with drivers and vendors to ensure smooth execution of services.

  • Maintain accurate records of bookings, fleet assignments, and travel arrangements.

  • Address any operational issues promptly to minimize disruptions to services.

  • Coordinate with vendors and drivers to ensure timely and quality service delivery.

  • Handle payment settlements and maintain good relationships with vendors and

drivers.

  • Generate periodic reports on booking activities, fleet performance, and customer

feedback.

  • Maintain proper documentation for compliance and operational transparency.

  • Continuously work towards improving the customer experience by identifying pain

points and suggesting solutions.

Job Types: Full-time, Permanent

Pay: ₹11, ₹24,933.99 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • Operations management: 1 year (Preferred)

Work Location: In person


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