Computer Operator

2 weeks ago

Gurgaon, Haryana, India Gazetinc Technology LLP Full time ₹ 96,000 - ₹ 1,92,000 per year

We are looking for a motivated and customer-focused individual to join our support team as a **Customer Support Executive**. You will be the first point of contact for our customers, responsible for providing exceptional service and resolving inquiries, complaints, and technical issues efficiently and professionally.

**Key Responsibilities**

* Respond to customer queries via phone, email, live chat, or social media in a timely and accurate way.

* Identify customer needs and assist in resolving issues.

* Provide product/service information and support.

* Escalate complex issues to appropriate departments or senior staff.

* Maintain records of customer interactions and update CRM systems.

* Follow up with customers to ensure resolution and satisfaction.

* Stay up to date with product knowledge, system updates, and service procedures.

* Meet or exceed KPIs like response time, resolution time, and customer satisfaction.


**Requirements**

* Bachelor's degree in any discipline (preferred).

* Proven experience in customer service or support role (preferred, not mandatory for entry-level).

* Excellent verbal and written communication skills.

* Strong problem-solving skills and a customer-first mindset.

* Ability to multitask and remain calm under pressure.

* Familiarity with CRM systems and practices is a plus.

* Flexibility to work in rotational shifts, weekends, or holidays if required.


Job Type: Full-time

Pay: ₹8, ₹15,000.00 per month

Work Location: In person

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