Banking Officer

1 week ago

Kannur, Kerala, India HRQUADRANT Full time ₹ 24,000 - ₹ 6,00,000 per year

Role : Realationship Manager

Location : Kannur ,Calicut,Wayand

Qualification : Graduation

Experience : Minimum 1 year

JD

  • Communication skills: Customer relationship managers require excellent speaking, listening and writing skills to interact well with customers and the organisation's employees and vendors.
  • Customer service skills: They can benefit from being calm, empathetic and patient and knowing how to respond to customer suggestions and complaints and resolve their problems promptly to ensure customer satisfaction.
  • Collaboration skills: To be effective in building customer relationships and expand the customer base, customer relationship managers may collaborate with the organisation's senior executive, other managers, salespeople and other employees.
  • Presentation skills: To discuss customer relationship strategies with the organisation's senior management and other personnel, the customer relationship managers may make informative presentations outlining their plans in detail.
  • Problem-solving skills: When customers have issues with the organisation's products and services, customer relationship managers can identify the problems and devise proper resolutions.
  • Negotiation skills: By being a good negotiator, a customer relationship manager can explain the benefits of the organisation's products and services and persuade current and new customers to purchase them.
  • Time management skills: Prompt responses to customer queries and the timely implementation of customer service strategies are the key to building lasting relationships with customers and ensuring long-term customer satisfaction.
  • Computer skills: Customer relationship managers regularly use computers, the Internet and customer relationship management software to build, document and maintain customer relationships.
  • Product and service knowledge: Up-to-date knowledge of an organisation's products, services, upgrades and issues can help the customer relationship manager to keep customers informed and make sales.

Job Types: Full-time, Permanent

Pay: From ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: On the road

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