Operations Support

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

• Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they take preventive measures to avoid future overdue with accounts that have a high exposure.
• In Global Payment Services we are responsible for processing incoming remittance payments from Cardmembers and Corporate Clients, ensuring card accounts are credited accordingly, balances updated and further spend is enabled. Our mission is to process remittance payments quickly, accurately, and efficiently. We aim to provide exceptional customer experience leveraging new capabilities, automation, and digital payment innovation, while delivering top-end operational excellence.
• As a member of the Payments Operations team, you will report to the Team Leader and be responsible for the day to day-to-day processing of remittances for Japan Market.
• Shift Timings: 7:30am to 4pm
• Language Requirements: Advanced level of English & Japanese Language JLPT N3

Responsibilities:

• Utilize Amex internal and external platforms to conduct research to identify relevant Customer / Client accounts to be credited
• Accurately allocate and process payment credits to card accounts within SLAs 
• Handle client correspondence via email and re-educate customers on payment behaviors
• Support account balancing / reconciliation activities in collaboration with the accounting team (GFO)
• Handle payment queries, disputes, and investigations for internal and external customers
• Achieve key performance metrics in line with team scorecards
• Adherent to the strict compliance regulations and culture, ensuring controls completed daily
• Identifying opportunities to improve current working practices to drive process enhancements and increase efficiencies
• Escalate any market impact in a timely manner and keep GPS leadership informed of issues
• Develop and maintain strong relations with stakeholders/colleagues across geographies and organizational levels

Minimum Qualifications

• Business Japanese, Speaking & Writing. Minimum JLPT N3
• B.COM Graduate

Preferred Qualifications

• The successful candidate needs to be an organized, energetic individual with well-developed communication skills. 
• A high level of numeracy and analytical skills is required
• Attention to detail and ability to maintain a high level of accuracy whilst working under pressure is essential
• Ability to identify, gather and analyze complex information
• High level of customer focus with excellent problem-solving skills
• Ability to organize and manage deadlines, adapting your time to changing priorities in order to meet the needs of the department
• Ability to work as part of a team ensuring team goals are achieved

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.