Field Engineer
5 days ago
Job Description Field Engineer (L1 Support)
Locations : Mumbai | Kolkata | Ahmedabad | Bhopal | Chennai | Bangalore | Delhi | PunePosition OverviewWe are seeking Field Engineers to provide Level 1 (L1) technical support across multiple locations. The ideal candidate will have 6 months to 1 year of experience in hardware, networking, and IT support, with working knowledge of Linux systems and computer hardware. This role requires mobility, adaptability, and a commitment to delivering timely technical assistance.
Key Responsibilities
- Provide L1 technical support for IT infrastructure, hardware, and networking issues.
- Diagnose and troubleshoot problems related to compute hardware, Linux systems, and networking equipment.
- Perform routine maintenance, installation, and configuration of IT hardware.
- Install, configure, and troubleshoot software applications across user systems.
- Manage, monitor, and maintain SIP trunks, ensuring proper call routing and service availability.
- Coordinate with SIP providers for issue resolution, outages, or configuration-related escalations.
- Collaborate with higher-level support teams for escalations.
- Document issues, resolutions, and maintain service logs.
- Ensure timely response to service requests across assigned locations.
- Travel within the city/region to attend client sites as required.
Required Skills & Qualifications
- Experience: 6 months – 1 year in IT support, hardware, or networking.
Technical Knowledge:
Hardware troubleshooting and maintenance
- Networking fundamentals (LAN/WAN, switches, routers)
- Linux OS basics (installation, configuration, troubleshooting)
- Compute hardware knowledge (servers, desktops, laptops)
- Application installation & troubleshooting
Basic understanding of VoIP, SIP protocols & SIP trunk operations
Strong problem-solving and communication skills.
- Ability to work independently and manage multiple tasks.
Additional Requirements
- Two-wheeler is mandatory for field mobility.
- Rotational week off (flexible schedule).
- Immediate joiners preferred.
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