Key Account Manager
4 days ago
Position Title: Key Account ManagerLocation: BengaluruJob OverviewAs an Account Manager specializing in Real Estate/Hospitality, you will be responsible for managing and nurturing relationships with our key clients. With at least 6 years of experience in account management/client facing roles, you will play a critical role in driving customer satisfaction, retention, and growth by ensuring that clients derive maximum value from our products and services. Key ResponsibilitiesClient Relationship Management: Serve as the primary point of contact for assigned accounts, building and maintaining strong, long-lasting relationships with key stakeholders.
Account Growth: Identify opportunities for upselling and cross-selling additional features or services to existing clients, contributing to revenue growth. Onboarding and Training: Guide new clients through the onboarding process, ensuring they understand how to effectively utilize our AV solutions. Performance Monitoring: Regularly monitor client usage patterns and system performance to proactively identify areas for improvement and optimization.
Issue Resolution: Address client inquiries and resolve any issues that arise in a timely manner, coordinating with internal teams as necessary. Strategic Planning: Collaborate with clients to develop strategic plans that align their business goals with our solutions, ensuring ongoing success. Reporting and Documentation: Prepare regular reports on account status, including usage metrics, renewal timelines, and feedback on product performance.
Collaboration with Internal Teams: Work closely with sales, product development, and customer support teams to ensure client needs are met and expectations exceeded. Required Skills and QualificationsExperience: Minimum of 6 years in account management or related customer-facing roles within the Facilities Management/Hospitality industry. Communication Skills: Excellent verbal and written communication skills; ability to present information clearly and persuasively to various audiences.
Analytical Skills: Strong analytical abilities to assess client needs and usage data, providing actionable insights for improvement. Problem-Solving Skills: Proven track record of effectively resolving client issues while maintaining a positive relationship. Preferred QualificationsBachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
Experience working in a fast-paced startup environment is a plus. Knowledge of industry trends and best practices in account management. Additional InformationOpportunity to be part of a 1-10 growth journey.
Ability to travel occasionally for client meetings or industry events may be required. A proactive approach to identifying opportunities for improvement and innovation within the account management process. Why Join
All Wave? Work with India's top AV integrator and gain exposure to global best practices through the PSNI Global Alliance. Be part of a dynamic, high-performance team with a collaborative culture and opportunities for professional growth.
Play a key role in expanding All Wave's Managed Services business and shaping the future of workplace technology. All Wave is an equal opportunity employer.
We welcome candidates from diverse backgrounds to apply.
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