Senior Telecaller

Okay, here is a more detailed and comprehensive job description specifically for the Telecaller position.

Job Title: Telecaller (2 Positions)

Company: DM Ranker

Location: Bhubaneswar, Odisha

Job Type: Full-time

About DM Ranker: DM Ranker is a dynamic and rapidly growing digital marketing solutions provider based in Bhubaneswar. We pride ourselves on delivering cutting-edge SEO, PPC, social media, content marketing, and web development services that empower businesses to thrive in the digital landscape. Our commitment is to client success, driven by innovation, strategic thinking, and a passionate team. As we continue to expand our reach and client base, we are looking for enthusiastic individuals to join us in our mission.

Position Summary: DM Ranker is seeking two highly motivated and articulate Telecallers to join our vibrant lead generation and customer engagement team. As a Telecaller, you will be the first point of contact for many potential clients, playing a pivotal role in creating a positive initial impression and identifying prospective businesses that can benefit from our comprehensive suite of digital marketing services. This role is ideal for individuals with excellent communication skills, a persuasive demeanor, and a strong desire to contribute to sales growth in a fast-paced environment.

Key Responsibilities:

• Outbound Calling: Conduct a high volume of outbound calls daily to prospective clients from provided lists and databases.
• Service Introduction: Clearly and concisely introduce DM Ranker's range of digital marketing services, including SEO, PPC, social media marketing, and web design, effectively communicating our value proposition.
• Lead Qualification: Engage prospects in conversations to understand their current digital marketing challenges, needs, and goals, thereby qualifying them as potential leads for our sales team.
• Information Gathering: Accurately collect and record essential information about prospects, including contact details, business size, industry, and specific marketing interests.
• Appointment Setting: Successfully schedule appointments or detailed follow-up calls for our SEO Sales Experts with qualified leads, ensuring a smooth handover process.
• Relationship Building: Initiate rapport and build a positive foundation for potential client relationships during initial contact.
• Database Management: Maintain and update the CRM system with precise and timely notes on all calls, interactions, and lead statuses.
• Target Achievement: Consistently meet or exceed daily, weekly, and monthly targets for calls made, leads qualified, and appointments set.
• Feedback & Improvement: Provide constructive feedback to management regarding call campaign effectiveness, market reception, and common customer queries to help refine strategies.
• Product Knowledge: Continuously enhance knowledge of DM Ranker's services and the broader digital marketing industry to answer basic client questions confidently and accurately.
• Adherence to Scripts: Utilize approved call scripts and guidelines while maintaining a natural, conversational, and professional tone.

Qualifications:

• Experience: Proven experience (1-3 years) in a Telecaller, Telemarketer, Customer Service Representative, or similar outbound calling role, preferably in a B2B environment.
• Communication Skills: Exceptional verbal communication skills with a clear, engaging, and professional phone presence. Ability to listen actively and articulate information effectively.
• Persuasion & Negotiation: Demonstrated ability to persuade, influence, and handle initial objections with grace and confidence.
• Customer Focus: A strong desire to assist customers, understand their needs, and provide helpful information.
• Resilience: Ability to remain positive and motivated, even in the face of frequent rejections.
• Organizational Skills: Excellent time management and organizational abilities to manage a high volume of calls and maintain accurate records.
• Tech Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and basic computer applications (Microsoft Office Suite, email).
• Team Player: Ability to work collaboratively with sales and marketing teams to achieve overall company objectives.
• Education: High school diploma or equivalent required; a Bachelor's degree in Marketing, Business, or a related field is a plus.
• Language: Fluency in [Local Language, e.g., Odia] and English is highly desirable.

Why Join DM Ranker?

• Growth Opportunity: Be part of a fast-growing digital marketing agency with opportunities for career advancement.
• Dynamic Environment: Work in a vibrant and supportive team that encourages learning and professional development.
• Impactful Role: Directly contribute to the company's sales pipeline and overall business growth.
• Training & Support: Receive comprehensive training on our services, sales techniques, and CRM tools.
• Competitive Compensation: Attractive salary and potential for performance-based incentives.

Ready to Make Your Mark? If you are a driven individual with a passion for connecting with people and contributing to a dynamic sales environment, we encourage you to apply Join DM Ranker and help us connect businesses with the digital solutions they need to succeed.

To Apply: Please send your resume and a brief cover letter outlining your experience and why you are a great fit for this role to or call us at

Job Type: Full-time

Pay: ₹10, ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time

Work Location: In person