UK Inbound Voice Process

2 days ago

Hyderabad, Telangana, India Viazle Technologies Pvt Ltd Full time ₹ 88,800 - ₹ 4,80,000 per year

We are hiring UK Inbound Process - Process Associates for our UK inbound process. The role involves handling incoming calls from UK customers, resolving their queries, and ensuring a positive customer experience.

Key Responsibilities:

  • Answer and manage inbound calls from UK customers.
  • Provide accurate information and solutions to customer queries.
  • Maintain call records and update customer information in the system.
  • Follow quality guidelines, scripts, and compliance standards.
  • Work with team members to meet daily/weekly performance targets.

Requirements:

  • Excellent communication skills in English (verbal and written).
  • 0–5 years of experience in Process Associate (freshers welcome).
  • Ability to work in rotational (UK timings).
  • Basic computer knowledge and typing skills.
  • Positive attitude and willingness to learn.

Job Details:

  • Job Type: Full-time
  • Location: Madhura Nagar Hyderabad
  • Shift: UK shifts (rotational)

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹40,000.00 per month

Work Location: In person

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