
Customer Technical Services Analyst II
2 days ago
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Customer Technical Services Analyst IIOverview• Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard
• Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products
• Builds long-term customer relationships and ensures timely response and resolution of issues
Responsibilities
• Enhances customer experience by providing high level technical customer service and support across a diverse and complex array of customer inquires
• Contributes to customer experience by supporting Mastercard's open API Platform as well as providing Level 1 and Level 2 technical gateway and development sandbox support
• Serves as a subject matter expert accountable for analyzing, supporting and troubleshooting customer technical support inquires
• Ensures that customer resolution efforts adhere to Mastercard standard processes and procedures
• Represents the voice of the customer to product line, application team and shared services group
• Conducts testing and support to identify opportunities for improvements with customer experience at the forefront
• Leads medium-sized projects/initiatives as an individual contributor with knowledge of Mastercard's products/services within a particular discipline
• Provides guidance to less experienced team members
Experiences
• Experience troubleshooting and contributing to the delivery of holistic resolutions to complex technical inquiries
• Experience implementing process improvements according to standard procedures
• Experience serving as the go-to person for delivering high quality technical resolutions in a timely manner
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
-
Acceptance Technical Optimization Analyst II
2 days ago
Pune, Maharashtra, India Mastercard Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title:Acceptance Technical Optimization Analyst II Overview:Purpose of the TeamCustomer Technical Services (CTS) serves as the central point of contact for Mastercard's external customers and internal business partners. The team is responsible for analyzing a wide range of business and technical inquiries, providing end-to-end ownership and resolution....
-
Customer Technical Services Analyst II
3 days ago
Pune, Maharashtra, India Mastercard Full time ₹ 5,00,000 - ₹ 10,00,000 per yearOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
-
Acceptance Technical Optimization Analyst II
2 days ago
Pune, Maharashtra, India Mastercard Full time US$ 90,000 - US$ 1,20,000 per yearOur PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
-
Senior Service Desk Analyst
2 weeks ago
Pune, Maharashtra, India TransPerfect Full timeJob DescriptionOVERVIEW:Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Quality Analyst, will be responsible to support training and quality improvement within the Service Desk Operations. This role will analyze, record, report on improvement areas of members, processes, knowledgebase, documentation, tools, train, work...
-
Senior Service Desk Analyst
1 day ago
Pune, Maharashtra, India TransPerfect Full timeOVERVIEW:Under general supervision, in a 24/7 online Service Desk (Semi-Technical), the Senior Quality Analyst, will be responsible to support training and quality improvement within the Service Desk Operations. This role will analyze, record, report on improvement areas of members, processes, knowledgebase, documentation, tools, train, work on priority...
-
Senior Infrastructure Services Specialist
4 days ago
Pune, Maharashtra, India beBeeInfrastructure Full timeSr Analyst II Infrastructure Services JobJob Description:We are seeking a skilled Sr Analyst II to join our team in infrastructure services. As a key member of the team, you will provide technical support in infrastructure services, responding to issues and assisting in tasks. You will contribute to the implementation of infrastructure projects and...
-
Technical Business Analyst
4 weeks ago
Pune, Maharashtra, India Creospan Private Limited Full time#Immediate Joiners Only | Hiring Technical Business Analyst – Wealth Management (Custody/Trade Settlement/Payments) | Pune (Hybrid)Creospan is actively seeking a Technical Business Analyst with a strong background in Custody Operations, Trade Settlement, and SWIFT payment processing within Wealth/Investment Banking.This is a critical client-facing role...
-
Technical Business Analyst
4 weeks ago
Pune, Maharashtra, India Creospan Private Limited Full time#Immediate Joiners Only | Hiring Technical Business Analyst – Wealth Management (Custody/Trade Settlement/Payments) | Pune (Hybrid) Creospan is actively seeking a Technical Business Analyst with a strong background in Custody Operations, Trade Settlement, and SWIFT payment processing within Wealth/Investment Banking. This is a critical client-facing role...
-
Analyst II
2 weeks ago
Pune, Maharashtra, India Accelya Group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearFor more than 40 years, Accelya has been the industry's partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the...
-
Technical Product Owner- Ii
4 weeks ago
Pune, Maharashtra, India Mindtickle Full timeWho we are Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep.Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product.We're honoured to be recognized as a Leader in the first-ever...