
Acceptance Technical Optimization Analyst II
2 days ago
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Acceptance Technical Optimization Analyst IIPurpose of the Team
Customer Technical Services (CTS) serves as the central point of contact for Mastercard's external customers and internal business partners. The team is responsible for analyzing a wide range of business and technical inquiries, providing end-to-end ownership and resolution. CTS represents "The Face of Mastercard," ensuring our customers receive world-class support and technical guidance.
Purpose of the Role
The Acceptance Technical Optimization Analyst II provides operational and technical support by proactively analyzing customer issues, identifying root causes, and driving resolution. This role contributes to the optimization of acceptance performance and supports continuous improvement initiatives across Mastercard's platforms and partners.
Key Responsibilities
Handle customer interactions across multiple channels (calls, chats, emails) while managing cases effectively.
Demonstrate a foundational to intermediate understanding of the four-party payment ecosystem.
Act as a key contact for customer issues, enhancement requests, and technical concerns.
Meet or exceed departmental KPIs related to issue resolution, customer satisfaction, and availability.
Utilize Mastercard systems for configuration, troubleshooting, and cross-system integrations.
Apply structured problem-solving techniques using defined processes and escalation paths.
Represent GCC B2B in troubleshooting calls and ensure accurate and efficient system updates.
Support investigation of acceptance issues to understand root causes and contribute to resolution activities as directed.
Gain exposure to Mastercard's acceptance resolution strategies and contribute to their execution.
Review issue logs to understand and track existing acceptance gaps.
Support senior team members in resolving complex acceptance challenges.
Provide guidance to less experienced team members as needed.
All About You
To succeed in this role, you should bring a bachelor's degree or equivalent experience in business, finance, or information technology, along with prior experience supporting internal and external customers in a technical or operational capacity. You'll need strong communication, analytical, and problem-solving skills, with the ability to manage multiple systems and customer interactions effectively.
You are expected to demonstrate intermediate-level proficiency in customer service, business acumen, data-driven decision-making, global perspective, and service performance tracking. Foundational capabilities in innovation, people leadership, and strategic thinking will further support your success in this role.
Work Conditions
Business attire may be required occasionally.
Weekend and holiday work may be applicable based on business needs.
Shift-based work schedule will apply.
Ideal Candidate Traits
You are a great fit if you: Are motivated to contribute to a world beyond cash.
See challenges as opportunities and embrace change with a positive mindset.
Proactively seek innovative solutions to improve processes and outcomes.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
-
Customer Technical Services Analyst II
2 days ago
Pune, Maharashtra, India Mastercard Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title:Customer Technical Services Analyst II Overview:Overview• Provides service support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard• Responsible for overall satisfaction and retention of these business customers through knowledge of their core business and products• Builds long-term customer...
-
Analyst II
2 weeks ago
Pune, Maharashtra, India Accelya Group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearFor more than 40 years, Accelya has been the industry's partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the...
-
Search Engine Optimization Analyst
3 weeks ago
Pune, Maharashtra, India Let's Calendar Full timeFull Time SEO Analyst (On-Page, Off-Page, Technical SEO)Job Location: Baner, Pune (Work From Office).Apply only if you are ok to travel to this location for work daily.Role DescriptionThis is a full-time on-site role as a Search Engine Optimization Analyst, office located in Baner, Pune.The SEO Analyst will be responsible for tasks such as keyword research,...
-
Search Engine Optimization Analyst
3 weeks ago
Pune, Maharashtra, India Let's Calendar Full timeFull Time SEO Analyst (On-Page, Off-Page, Technical SEO) Job Location: Baner, Pune (Work From Office). Apply only if you are ok to travel to this location for work daily. Role Description This is a full-time on-site role as a Search Engine Optimization Analyst, office located in Baner, Pune. The SEO Analyst will be responsible for tasks such as keyword...
-
Search Engine Optimization Analyst
2 weeks ago
Pune, Maharashtra, India Let's Calendar Full timeFull Time SEO Analyst (On-Page, Off-Page, Technical SEO) Job Location: Baner, Pune (Work From Office). Apply only if you are ok to travel to this location for work daily. Role DescriptionThis is a full-time on-site role as a Search Engine Optimization Analyst, office located in Baner, Pune.The SEO Analyst will be responsible for tasks such as keyword...
-
Technical Support Delivery Analyst
1 week ago
Pune, Maharashtra, India Workday Full time ₹ 15,00,000 - ₹ 28,00,000 per yearYour work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...
-
IT Technical Analyst
1 week ago
Pune, Maharashtra, India Cummins Talent Acquisition Full time ₹ 1,04,000 - ₹ 1,30,878 per yearThe IT Technical Analyst provides technical expertise in application and infrastructure systems to support business requirements. This role involves translating business needs into technical specifications, designing and configuring IT solutions, and supporting global users with a focus on the APAC region. The analyst will also be responsible for production...
-
IT System Analyst
1 week ago
Pune, Maharashtra, India beBeeAnalytical Full time ₹ 15,00,000 - ₹ 25,00,000System Analyst Job DescriptionWe are looking for a skilled System Analyst to join our team. The ideal candidate will have a strong understanding of IT systems and be able to analyze problems, identify solutions, and implement changes.The successful candidate will work closely with the project team to gather requirements, design solutions, and develop...
-
IT Applications Engineer II
22 minutes ago
Pune, Maharashtra, India Peoplefy Infosolutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yeare IT Applications Engineer II - Data KP Job Code 44022 Job Family IT Job Sub Family Applications Engineer IC-2 2 Job Summary This individual contributor is primarily responsible for assisting in the translation of business requirements and functional specifications into software solutions, assisting in the implementation and maintenance of business software...
-
IT Analyst II
3 hours ago
Pune, Maharashtra, India AGCO Corporation Full time ₹ 15,00,000 - ₹ 25,00,000 per yearDate: Sep 18, 2025Req ID: 100681Location:Pune, MH, INWorkplace Type: Hybrid/RemoteDo you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution Join us to make your contribution.AGCO is looking to hire candidates for...