Account Manager
5 days ago
Responsibilities
- Every day is dynamic, fast-paced, and full of opportunities to make an impact:
- Morning huddle to align goals with your pod.
- Strategic calls with enterprise clients to drive engagement.
- Deep dive into client metrics to identify new value opportunities.
- Syncs with product, sales, and CS to resolve blockers and deliver exceptional service.
- Time for learning, mentorship, and driving innovation in client strategies.
- Wrap with a performance review and prep for a stronger tomorrow.
Business Growth
- Identify and close upsell/cross-sell opportunities.
- Drive account renewals, expansions, and product adoption.
- Focus on managing and growing Enterprise Accounts with significant revenue potential and intricate stakeholder relationships.
Performance + Coordination:
- Track and report account performance regularly.
- Collaborate with internal teams (Sales, CS, Product) to unlock value.
- Resolve blockers and challenges without waiting to be asked.
Requirements
- 4-7 years of experience in Account Management within SaaS or enterprise technology.
Account Management Skills
- Proven success in managing large and complex accounts, including C-level stakeholder engagement.
- Strong relationship-building skills combined with commercial acumen.
- Proficiency in CRM tools (e. g., HubSpot, Salesforce) and Excel for account planning.
Bonus Skills
- Knowledge of DevOps, QA tools, or cloud infrastructure is a plus.
Your Mission Relationship Management
- Own key accounts and be their go-to point of contact.
- Deep dive into usage patterns, feedback loops, and business needs.
- Deliver insights that help clients scale smarter.
This job was posted by Mehak Monga from LambdaTest.
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