Lead Associate

20 hours ago

Mumbai, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

REF82120Q_ Lead Associate - Mumbai (Thane)- Transactional Quality (AP/AR/GL)

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400 clients with the help of our 44,000 employees.

Job Description
  • Minimum 2-4 years of experience in F&A Transactional Quality, with experience in PTP/OTC/RTR.
  • Candidate should be flexible with rotational shifts.
  • Perform transactional quality checks based on sampling strategy
    • ISO documentation & compliance checks
  • Perform process quality checks as per frequency & agreed sampling strategy
  • Provide feedback to associates on performance quality
  • CCRP process adherence, record keeping and analysis
    • Error trend analysis and defect reduction planning
  • Prepare process specific reports and dashboards
  • Participate in reviews/meetings
  • Share inputs for Process Training
  • Tracking SLA CTQs related to process accuracy
  • Identify process specific improvement opportunities

Job Location- Mumbai (Thane) WFO Only

Qualifications

Knowledge/Qualifications/ Competency / Work Experience :- - Any Graduate / PG, Good Communication / Presentation Skills. - Lean / Six Sigma Trained would be preferred- Candidates only from a BPO / KPO Background - Candidates preferred from Finance Background - Candidates preferred with prior work experience in TQ Management & Mentoring projects/ BQ Management/ RCA/ Reporting/ Error Analysis/ Client & Stakeholder Management. -Candidates with VBA and advance excel skills would be preferred- Ensure adherence to defined SLAs, processes are compliant from risk perspective, continuous reduction in errors / customer comebacks, drive QDNA metrics [Brainwaves, Kaizen]. - Facilitate sharing of best practices from within and outside the organization and implement them. - Take charge of internal meetings / client meetings etc.- Create and manage performance dashboards which depicts business and ops metrics clearly. - Open to stretch if needed to meet team and organizational goals. - Accuracy & integrity in data handling - Ability to work with people and teams of diversified / different priorities - Ability to present/ address in public

Experience LevelEntry Level

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