NMS/EMS/OSS Solution Architect

2 weeks ago

Hyderabad, Telangana, India Nagarjuna Construction Company (NCC) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: NMS/EMS/OSS Solution Architect

Location: Hyderabad

Job Type: Full-Time

Department: Technology Services

Reports To: Vice President - Technology / CTO

Job Summary:

We are seeking a seasoned NMS/EMS/OSS Solution Architect with a minimum of 12 years of hands-on experience having deep expertise in designing and deploying network management systems, element management systems, and OSS platforms. The ideal candidate will possess strong architectural skills, a solid understanding of ITOM and ITIL processes, and hands-on experience with workflow automation, ticketing platforms, and network performance optimization.

Key Responsibilities:

Architecture & Design:

  • Design and document High-Level Designs (HLDs) and Low-Level Designs (LLDs) for NMS/EMS/OSS solutions.
  • Architect scalable and resilient systems for multi-vendor network environments.
  • Define integration strategies for North-Bound Interfaces (NBI) and South-Bound Interfaces (SBI).

Deployment & Integration:

  • Lead deployment of NMS/EMS/OSS platforms across telecom and enterprise networks.
  • Integrate with third-party systems using SNMP, REST APIs, SOAP, CORBA, and other protocols.
  • Ensure seamless interoperability with existing IT infrastructure and OSS/BSS systems.

Process & Workflow Management:

  • Implement and optimize ITOM processes including event, incident, problem, and change management.
  • Align architecture with ITIL best practices and service management frameworks.
  • Design and automate process flows and workflows for fault, performance, and configuration management.

Ticketing & Service Platforms:

  • Integrate NMS/EMS with ticketing platforms such as OpenText SMAX, ServiceNow, Remedy, or JIRA.
  • Automate ticket generation, escalation, and resolution workflows based on SLA thresholds.

SLA Reporting & Optimization:

  • Define SLA metrics and implement real-time and historical reporting dashboards.
  • Analyse network performance data to identify trends and recommend optimization strategies.
  • Capability to collaborate with operations teams to improve service quality and reduce downtime.

Documentation & Compliance:

  • Maintain comprehensive documentation including architecture diagrams, integration guides, and operational manuals.
  • Ensure compliance with regulatory standards and internal security policies.

Required Technical Skills:

  • Proven experience in NMS/EMS/OSS architecture and deployment (e.g., HPE OV Suite, OpenText NNM/NoM/NA, Zabbix, Netcool, OpenView, Cisco Prime/EPNM, , Nokia NFM).
  • Strong understanding of ITOM and ITIL processes and their application in network operations.
  • Expertise in North-Bound/South-Bound integrations and protocol handling (SNMP, REST, SOAP, XML, JSON).
  • Experience with workflow automation and ticketing platforms (ServiceNow, Remedy, JIRA).
  • Proficiency in scripting (Python, Shell, Perl) and automation tools.
  • Familiarity with network technologies (IP/MPLS, LTE/5G, SD-WAN, DWDM).
  • Knowledge of network performance monitoring, SLA reporting, and optimization techniques.

Preferred Qualifications:

  • Bachelors or Master's degree in Engineering (IT, Telecommunications, Computer Science, or related field).
  • Trained on ITIL processes, ServiceNow, SMAX, NNM/NoM or relevant OSS/NMS platforms.
  • Experience in telecom OSS/BSS environments and cloud-native NMS/EMS solutions.
  • Exposure to AI/ML-based network analytics and predictive maintenance tools.

Work Environment:

  • On-Site work model with occasional travel to client or project sites.
  • Collaborative and dynamic team environment with opportunities to work on cutting-edge telecom and enterprise infrastructure.

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