NMS/OSS Solution Delivery Engineer

2 weeks ago

Hyderabad, Telangana, India Nagarjuna Construction Company (NCC) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: NMS/OSS Solution Delivery Engineer

Location: Hyderabad

Job Type: Full-Time

Department: Technology Services

Reports To: NMS/OSS Solution Architect

Job Summary:

We are looking for a dynamic and experienced NMS/OSS Solution Delivery Engineer with 6 to 12 years of experience in deploying and supporting network management and OSS solutions in customer-facing environments. The ideal candidate will play a key role in solution delivery, SLA management, documentation, and design optimization, working closely with senior architects to ensure successful implementation and continuous improvement of NMS/EMS/OSS platforms.

Key Responsibilities:

Solution Delivery & Deployment:

  • Lead or support on-site and remote deployments of NMS/EMS/OSS platforms across telecom, enterprise, and government networks.
  • Act as a technical point of contact for customers during deployment and post-deployment phases.
  • Ensure timely and quality delivery of solutions in line with project timelines and SLAs.

Design Support & Optimization:

  • Assist senior architects in reviewing and refining High-Level Designs (HLDs) and Low-Level Designs (LLDs).
  • Provide feedback and suggestions for design improvements based on field experience and customer feedback.
  • Participate in solution validation, testing, and optimization activities.

SLA Management & Reporting:

  • Monitor solution performance and support SLA tracking and compliance.
  • Collaborate with operations teams to identify and resolve SLA breaches or performance issues.
  • Generate and present SLA and performance reports to internal and external stakeholders.

Documentation & Knowledge Transfer:

  • Prepare and maintain deployment guides, as-built documentation, and customer-facing manuals.
  • Support knowledge transfer sessions and training for customer operations teams.

Collaboration & Support:

  • Work closely with senior solution architects, project managers, and customer teams to ensure alignment and smooth delivery.
  • Provide technical support during UAT, go-live, and stabilization phases.

Required Technical Skills:

  • 612 years of experience in NMS/EMS/OSS deployment and support.
  • Hands-on experience with platforms such as OpenText NNM/NoM, Zabbix, Cisco Prime, Netcool, or similar.
  • Understanding of North-Bound and South-Bound integrations (SNMP, REST, SOAP, XML/JSON).
  • Exposure to ITOM and ITIL processes, especially incident, change, and problem management.
  • Experience with ticketing platforms (ServiceNow, SMAX, Remedy, JIRA).
  • Proficiency in scripting (Python, Shell, Perl) and basic database management (MySQL, PostgreSQL, Oracle).
  • Familiarity with network technologies (IP/MPLS, LTE/5G, SD-WAN, DWDM).

Preferred Qualifications:

  • Bachelor's degree in Engineering (IT, Telecommunications, Computer Science, or related field).
  • Certifications or training in ITIL, ServiceNow, or relevant OSS/NMS platforms.
  • Experience in customer-facing roles and solution delivery in telecom or enterprise environments.

Work Environment:

  • On-Site work model with occasional travel to client sites.
  • Collaborative and delivery-focused environment with opportunities to grow into a senior architect role.

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