Client Service Executive
1 day ago
We are looking for a Client Support Executive with a minimum of 1 year of experience in software support, customer service, client coordination, or front desk operations. The candidate will be responsible for assisting clients in resolving application-related queries, understanding their requirements, and coordinating with the internal technical team to ensure smooth service delivery.
Key Responsibilities:
- Provide first-level support to clients for software applications.
- Understand client issues and coordinate with the internal team for resolution.
- Maintain proper records of client communications, issues, and resolutions.
- Follow up with clients to ensure satisfaction and closure.
- Assist in preparing reports, user documentation, and basic data entry using MS Word and Excel.
- Provide polite, professional, and timely responses to all client queries (via phone, email, or chat).
Required Skills and Qualifications:
- Minimum 1 year of experience in software support, customer service, client coordination, or front desk roles.
- Strong communication skills in English, Hindi, and Marathi (verbal and written).
- Good computer knowledge, especially MS Word, Excel, and Email communication.
- Ability to understand client needs and provide clear, solution-oriented responses.
- Graduate in any stream (IT background preferred but not mandatory).
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