
Senior Operations Manager Technical
1 week ago
Role & responsibilities
JOB DESCRIPTION
• Achieve timely and efficient delivery of Facility / Asset Management services to Client for multiple locations.
- Support business needs as per the Scope of Works (SOW) and support operations for IFM / Asset services to multiple client sites
- Client relationship, Service partners management, Team management, and coordination with the C&W site team
- To deliver quality, prompt, and courteous Management services in support of customers business needs in a safe working environment.
• Drives comprehensive plans on facilities operations, Establishing and ensuring the service standards.
• Establish Operational procedures and roll out the same for sites. Ensure smooth operations of all Mechanical, Electrical, Plumbing installations, and civil works about the facility. Highlight any issues/challenges to the Client and take support for necessary remedial actions.
• Management of Housekeeping services, Pest Control, Indoor plants, Security services, food vendors, AMCs, M & E vendors, and other 3rd party vendors engaged through the client.
• Coordinate with vendors/clients and ensure smooth operations, regular reviews with the vendors and clients.
• Supervision large teams consisting of members at different levels and functions, and coordinate training for site staffs.
• Controlling costs wherever possible, scrutiny of expenses, budget vs actual tracking, bills process, etc.
• - Regularly communicate with staffs at all levels in all departments and ensure facility requests are addressed on time.
• - Coordination of Internal and External audits related to Facilities, ensuring proper compliance.
• Coordination for employee engagement activities etc, to enhance employee experience.
• Regular Inspection/walkthrough of the facility for ensuring all the observations are addressed and take corrective actions accordingly.
• Apply and follow the contractual obligations, policies, and procedures.
• Energy Consumption tracking, optimization initiatives implementation.
• Preparing Monthly / Quarterly management reports and submitting them to the Client. - • Prepare and implement SOPs, procedures at the site for all activities.
- On-time Invoicing & payment collection from clients. Ensure vendor payments and site staffs salaries are processed on time.
• - Timely management reporting with respective stakeholders and city lead.
Ensure to implement best practices/innovations constantly.
KEY COMPETENCIES
- Communication Proficiency (oral and written)
- Technical Proficiency
- Problem Solving/Analysis
- Leadership 5.
- Teamwork Orientation
- Relationship Management
- Financial Management
IMPORTANT ELIGIBILITY
- Degree (BE / B. Tech) in Electrical Engineering
- More than 12 years of experience in managing multiple IFM / Property sites.
Preferred candidate profile
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