PM Digital SAAP

4 days ago

Pune, Maharashtra, India EIL Global Full time ₹ 14,00,000 - ₹ 42,00,000 per year

We are looking for a seasoned Programme Manager to join our Digital – SAAP / North Star team, leading critical, high-impact initiatives that enhance customer journeys in mobile banking. This is a hands-on role where strategic thinking, execution excellence, and stakeholder engagement come together to deliver transformative digital experiences.

You will own the delivery of multiple complex programmes, ensuring alignment with business objectives and customer expectations. The ideal candidate thrives in ambiguity, can quickly grasp new domains, and is empowered to lead without extended ramp-up periods.

Key Responsibilities

  • Lead end-to-end delivery of customer journey-related programmes within mobile banking as part of the Digital – SAAP / North Star initiatives.
  • Be deeply involved in programme execution—identify issues, remove blockers, and ensure timely delivery while maintaining quality and scope.
  • Partner with senior stakeholders, including Managing Directors, to align expectations, present updates, and influence outcomes.
  • Anticipate risks, surface blockers, and proactively escalate issues to maintain momentum and deliver results.
  • Drive multiple capabilities within the Service Value Stream (SVS), ensuring ownership and accountability for outcomes.
  • Work within agile frameworks—scrum at minimum, with SAFe preferred—to ensure structured delivery while embracing flexibility where required.
  • Apply domain knowledge in at least one or two of the following areas: Cards, Payments, Accounts (Servicing), or Security/Authentication.
  • Simplify complex challenges and present actionable insights at the appropriate level for decision-makers.
  • Manage time effectively, balancing competing priorities and being prepared to stretch beyond standard expectations.
  • Scale rapidly without requiring extended familiarization, and adapt quickly to new challenges.
  • Demonstrate resilience, professionalism, and composure in the face of setbacks and high-pressure situations.

Preferred Experience & Skills

  • Proven track record in managing digital programmes in customer journey, preferably in mobile banking or fintech environments.
  • Agile mindset with hands-on experience in Scrum; SAFe exposure is highly desirable.
  • Strong stakeholder management skills, capable of influencing at senior levels and navigating complex organizational structures.
  • Ability to break down complexity and communicate clearly across technical and non-technical audiences.
  • Exposure to Cards, Payments, Accounts (Servicing), or Security/Authentication is a strong advantage.
  • Strong sense of ownership and accountability for delivery across multiple initiatives.
  • Excellent time management, prioritization, and problem-solving skills.
  • Resilience and ability to handle setbacks without losing momentum.
  • Ability to scale rapidly and operate effectively without a prolonged onboarding phase.

Job Type: Full-time

Pay: From ₹1,400,000.00 per year

Benefits:

  • Health insurance

Application Question(s):

  • What is your current CTC
  • What is your expected CTC
  • What is your Notice period

Work Location: In person

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