Operations Intern

1 day ago


Gurgaon Sector Gurugram Haryana, India 62a22fa5-9e3a-4bdd-a5c3-798df5c8c635 Full time ₹ 96,000 per year
  • Position : Operations Intern
  • Location : Gurgaon

JOB DISCRIPTION:

1. Client Consultation

Assess Client Needs: Understand clients' preferences, budgets, and travel goals.

Provide Information: Offer details on destinations, travel packages, and local customs.

  1. Travel Planning

    Itinerary Development: Create detailed itineraries that include flights, accommodations, transportation, and activities.

    Booking Services: Reserve flights, hotels, rental cars, and excursions.

  2. Sales and Marketing

    Promote Travel Packages: Develop and implement marketing strategies to attract clients.

    Upselling Services: Recommend additional services like travel insurance, tours, or upgrades.

  3. Customer Service

    Assist Clients: Provide support before, during, and after travel, including handling inquiries and resolving issues.

    Feedback Management: Gather client feedback to improve services.

  4. Administrative Tasks

    Documentation: Prepare and manage travel documents like tickets, visas, and insurance.

    Financial Transactions: Handle payments, refunds, and budgeting for travel packages.

  5. Knowledge Maintenance

    Stay Updated: Keep informed about travel trends, destinations, and regulations.

    Training and Development: Attend workshops and training sessions to enhance skills and knowledge.

  6. Collaboration

    Network with Suppliers: Build relationships with airlines, hotels, and tour operators to secure the best deals.

    Team Coordination: Work with other agents and departments to ensure a seamless travel experience for clients.

  7. Crisis Management

    Problem Resolution: Address unexpected issues such as cancellations or travel disruptions efficiently.

    Emergency Support: Provide assistance and guidance in emergencies during travel.

  8. Technology Utilization

    Use Travel Software: Employ booking systems and CRM tools to manage client information and bookings.

    Online Presence: Maintain the agency's website and social media platforms for client engagement.

  9. Regulatory Compliance

    Follow Legal Guidelines: Ensure all travel arrangements comply with local and international laws and regulations.

Insurance and Safety: Advise clients on necessary travel insurance and safety measures.

Job Type: Internship

Contract length: 6 months

Pay: Up to ₹8,000.00 per month

Benefits:

  • Health insurance

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