Salesforce Service Voice Developer/Architect

3 days ago

Gurgaon, Haryana, India Espire Infolabs Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Summary: We are seeking a skilled Salesforce Developer or Architect with strong hands-on

experience in Service Cloud Voice to support the implementaon, integraon, and op¢miza¢on of

voice capabili¢es within our Salesforce ecosystem. The ideal candidate will have a deep understanding of

contact centre technologies and be able to bridge the gap between business needs and technical

solu¢ons.

Key Responsibili¢es:

¢

¢

¢

¢

Lead or support the design, implementa¢on, and integra¢on of Salesforce Service Cloud Voice

with Amazon Connect or other telephony pla¢orms.

Collaborate with internal stakeholders, business analysts, and technical teams to gather and

analyze requirements.

Develop custom solu¢ons, integra¢ons, and congura¢ons within Salesforce to support voice

workows.

Provide guidance on best prac¢ces and architecture pa¢erns for scalable, reliable

implementa¢ons.

¢

¢

¢

Work with APIs and connectors to integrate Salesforce with third-party systems.

Create technical documenta¢on, solu¢on design documents, and deployment plans.

Troubleshoot and resolve issues related to Service Cloud Voice features, telephony integra¢ons,

and user experience.

¢

¢

¢

Provide training or knowledge transfer to internal teams if required.

Experience with Einstein Conversa¢on Insights and Speech Analy¢cs.

Background in Agile methodologies and DevOps prac¢ces.

Required Skills & Experience:

¢

5+ years of Salesforce pla¢orm experience, including 2+ years specically working with Service

Cloud and Service Cloud Voice.

¢

¢

Proven experience integra¢ng Amazon Connect or other CTI/telephony systems with Salesforce.

Strong knowledge of Salesforce Omni-Channel, Einstein Bots, Voice Call Transcripts, Call

Recording, and Real-¢me Call Monitoring features.

¢

¢

¢

¢

Experience with Salesforce APIs, Flows, Apex, Lightning Components (LWC).

Familiarity with AWS services involved in Service Cloud Voice setup.

Strong understanding of contact center opera¢ons and voice workow design.

Salesforce cer¢ca¢ons preferred:

o

o

o

o

Salesforce Service Cloud Consultant

Salesforce Pla¢orm Developer

Salesforce Cer¢ed Technical Architect (nice to have)

Amazon Connect cer¢ca¢on (op¢onal but benecial)

  • Salesforce Architect

    3 days ago

    Gurgaon, Haryana, India McCain Foods Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Position Title:Salesforce ArchitectPosition Type:Regular - Full-TimePosition Location:GurgaonRequisition ID:33691We know the importance that food plays in people's lives – the power it has to bring people, families and communities together. Our purpose is to bring enjoyment to people's lives through great tasting food, in a way which reflects our...

  • Salesforce Architect

    2 weeks ago

    Gurgaon, Haryana, India Programming Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    ● Collaborate with the Solution Architect to implement Lightning pages, Flows, andautomation that streamline associate workflows.● Build and maintain Lightning Web Components (LWC) and Aura components wherecustom development is required.● Convert legacy Classic customizations (JavaScript buttons, Visualforce) intoLightning-compatible solutions.●...

  • Salesforce presales architect

    7 days ago

    Gurgaon, Haryana, India VIPSA TALENT SOLUTIONS Full time ₹ 7,29,000 - ₹ 21,91,590 per year

    Qualifications:● Experience: Minimum of 8 years in Salesforce solutions design and implementation with at least 3 years in a pre-sales architect role, preferably in a consulting environment.● Salesforce Expertise: Deep understanding of Salesforce products, including Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and Lightning Platform. Certification...

  • Salesforce Developer

    3 days ago

    Gurgaon, Haryana, India Cushman & Wakefield Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Description SummaryWork and lead other developers, design and solutioning architects to gather requirements, document solution design, configure the Salesforce application, and ensure successful engagements and project go-lives through disciplined project management.Job DescriptionSpecific Duties:Execute declarative Salesforce application...

  • Salesforce Developer

    1 week ago

    Gurgaon, Haryana, India NCR Atleos Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Job Title: Salesforce DeveloperLocation: GurugramExperience Required: 4-5 Years...

  • Senior Salesforce Developer

    2 weeks ago

    Gurgaon, Haryana, India LIXIL Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    IMEA (India, Middle East, Africa)IndiaLIXIL INDIA PVT LTDEmployee AssignmentFully remote possibleFull Time2 May 2025Senior Salesforce DeveloperWe are seeking a skilled Senior Salesforce Developer to design, develop, and maintain our Salesforce Sales, Service, and Marketing Cloud solutions. The ideal candidate will have extensive hands-on development...

  • Salesforce Developer

    1 week ago

    Gurgaon, Haryana, India NCR Atleos Full time ₹ 17,50,000 - ₹ 25,00,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Job Title: Salesforce DeveloperLocation: GurugramExperience Required:  4-5 Years...

  • Salesforce Pre-Sales Architect-Gurgaon

    1 day ago

    Gurgaon, Haryana, India Growfinity Consulting Full time ₹ 30,00,000 - ₹ 35,00,000 per year

    Position:: Salesforce Pre-Sales ArchitectLocation: GurgaonExperience Required: 7+ YearsNotice period: Immediate to 30 days MaxInterested candidates, please share your resume at JD:● Salesforce Expertise: Deep understanding of Salesforce products, including Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and Lightning Platform. Certification in Salesforce...

  • Director, Delivery Management

    22 hours ago

    Gurgaon, Haryana, India Salesforce Full time ₹ 15,00,000 - ₹ 45,00,000 per year

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Salesforce Marketing Cloud Architect

    1 day ago

    Gurgaon, Haryana, India Srijan Technologies PVT LTD Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    About US: We turn customer challenges into growth opportunities Material is a global strategy partner to the world's most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences We use deep human insights, design innovation and data to create experiences...