Quality Manager BPO/Manager Quality/ BPO Quality Manager

BPO Quality Manager Position OverviewWe are seeking an experienced BPO quality professional to oversee our assurance processes and drive service excellence.

We are hiring for the role of Quality Auditor- BPO with minimum 1 year of experience in Hyderabad-Hi-Tech City Looking for someone with knowledge on: KRA and KPIs of QA 7QC Tools Feedback process Fatal/non Fatal errors Call Calibration Dip Check and quality related framework Dip check and BQ Improvement PIP Management Shifts- rotational 5 days working If...

Job SummaryThis role involves managing quality assurance in a dynamic and evolving environment with matrixed teams.The successful candidate will be responsible for conducting monthly quality reviews/audits, validating data accuracy, analyzing error trends, and suggesting corrective actions or process improvements.They will also document QA findings, maintain...

Leading BPO in HyderabadHiring for Sr Quality AnalystInternational Technical Voice ProcessMust have minimum 1 year experience in Quality in International BPO in Technical Voice processMust have Experience in International BPOOnly GraduateCTC UPTO 7.2LPA5 Days WorkingShifts 24*7Looking for only Immediate joinersResponsibilities:• Monitors, evaluates and /...

Job DescriptionJOB PURPOSE:To provide direction and support to Delivery Quality and liaison with Process improvement team to perform defined set of activities, which result in systemic solutions leading to continual, and breakthrough improvement of service deliveryPRIMARY DUTIES AND RESPONSIBILITIES:- Manage a team of 5-10 DQ TLs spread across different...

Job Title: Quality AnalystWork Location: Oliva Corporate Office, Begumpet, HyderabadEmail for Applications: Roles & Responsibilities:Monitor inbound and outbound calls, chats, and emails to assess service quality.Evaluate interactions using scoring sheets and document findings accurately.Ensure compliance with company policies and regulatory...

We're Hiring | Quality Auditor – Email & Chat Process (Portuguese / Spanish / Arabic) Location: Hyderabad (Work from Office) Experience: 2 to 7 Years Qualification: Any Graduate Joining: Immediate joiners preferred (must be currently in Hyderabad) Working Days: 5 days/week (2 days off)About the Role: We are hiring experienced Quality Auditors with...

Global Sr Operations Manager (BPO Quality - Scheduling)   As a Global Sr. Operations Manager, BPO Quality you will develop and implement global quality assurance strategies for the BPO Scheduling workstream, acting as a recognized expert and collaborative leader for a team of Quality Managers. You will play a pivotal role in driving continuous improvement...

About SolenisSolenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries,...

Job Overview We are seeking a seasoned professional to lead our Quality Management System (QMS) initiatives. As Associate Director, you will be responsible for driving high-quality solutions and projects that meet business needs. The ideal candidate will possess a strong background in document management, workflow optimization, and compliance frameworks...