Lead Operations Specialist Partner Acquisition Target Plus-1

Job Id: R

Job Summary:

As a Lead Operations Specialist, you will support Target's curated marketplace: Target Plus to grow across various functions. This role combines data-driven decision-making, operational support, and process improvement, with a focus on maximizing GMV and ensuring smooth operations for both internal and external stakeholders. You will also identify areas for policy improvement, streamline workflows, and train team members, making a significant impact in a dynamic, agile environment.

Note:As part of an agile organization, responsibilities may evolve over time based on changing business needs.

Key Responsibilities across Functional Areas:

Partner Acquisition & Vetting

Review and assess new partners, conducting opportunity and assortment analyses to grow the partner base and expand product offerings.

Support accurate and timely lead generation activities, including partner vetting, opportunity analysis, and assortment review.

Assortment Expansion & Item Management

Approve and launch new assortment items, ensuring alignment with business goals and conduct analyses to identify growth opportunities.

Perform weekly/monthly reporting on assortment health scores and item performance to optimize product visibility and sales.

Inventory & Sales Management

Advise partners on inventory levels based on seasonality, trends, and sales performance, ensuring healthy stock levels.

Monitor replenishment rates, out-of-stock trends, and provide recommendations to optimize inventory for maximum sales impact.

Return Dispute Resolution

Resolve return dispute cases by determining accurate payout amounts and ensure a timely response to partner queries.

Identify trends in return disputes, support regular business updates, collaborate with BU's and fraud prevention teams to create abuse prevention guidelines.

Partner Reporting

Support weekly/monthly data reporting, competitor analysis, and dashboard automation, enhancing decision-making for partners and internal teams.

Promotional Execution

Analyze promo seasonality, identifying relevant promotional opportunities to support partner growth and assess promotional impact on sales and profitability.

Provide post-promotion analysis and recommend adjustments for future campaigns based on data insights.

Process Improvement & Project Management

Proactively identify and recommend improvements in operations, partner policies, and dispute resolution processes.

Lead at least one project aimed at enhancing efficiency or supporting partner growth; document processes to support smooth knowledge transfer for new hires.

Training & Knowledge Sharing

Support new team members with onboarding and training on dispute resolution, platform policies, and operational best practices.

Regularly provide updates to analysts and stakeholders on business operations, workload, and progress in team meetings and forums.

About You:

• Bachelor's degree in business, Marketing, or a related field.

• 2+ years of experience in inventory management, e-commerce operations, digital merchandising, or sales operations.

• Proficiency in data analytics, Excel, and experience with process automation is a plus.

• Strong written and verbal communication skills, with the ability to build and maintain collaborative relationships across teams.

High attention to detail, curiosity, and a proactive approach, with a bias for action in a fast-paced, agile environment.

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Competitive benefits

We are proud to provide benefits that support you, your family and your future.

Health and well-being

Target in India (TII) prioritizes our people by offering healthcare support, fitness programs, teleheath benefits (i.e., screenings and consultations) and 24/7 confidential mental well-being telecounseling support.

Financial well-being

Your financial well-being is bright with TII's comprehensive flexible insurance program, National Pension System, learning assistance program, day care support and much more.

Paid time off

TII encourages work-life balance with paid time off like privilege, casual, bereavement and parental leaves that offer support in all stages of life.

Competitive pay

TII knows our people are everything and proudly provides equitable and competitive pay.

Other benefits

From digitalized cafeteria solutions to transportation services to broadband reimbursement, enjoy special everyday perks.

Eligibility requirements may vary based on position, average hours worked, length of service and program requirements. Benefits are subject to change.

Creating a culture of joy

We bring out the best in each other every day.

Inclusivity

We value diverse voices and approaches. We act with authenticity and respect. We create equitable experiences for all.

Connection

We build trusted relationships. We collaborate across business functions. We recognize and celebrate progress.

Drive

We do what is right for Target, our team and guests. We deliver results that matter. We continually learn by valuing progress over perfection.

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