Senior Associate
3 days ago
Senior Associate - International Voice Process
To schedule an Interview call - HR SHOAIB
Requirements:-
- Excellent Communication in English.
- Prior experience in US/UK/Australian voice process.
- Fluent English Communication Skills (verbal & written) must be clear, confident, and
neutral/accent-neutral.
- Experienced are welcome to apply
- Immediate joiners only.
Job Description:
As an International Voice Process Associate for a Customer Support domain, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.
Key Responsibilities:
- Handle inbound queries from customers in a professional and friendly manner.
Identify and resolve customer complaints by providing timely solutions.
Maintain a high level of customer satisfaction by addressing inquiries promptly.
Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.
Work collaboratively with cross-functional teams to resolve escalated issues.
- Work Location: Manyata Tech Park
- Shifts: UK Shift (5 days work /2 days off)
- Salary- Upto 6LPA
- Immediate Joiners Only
Interested Candidates Can Contact & share Resume To - HR SHOAIB
or
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