Regional ERP Specialist

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary:
The Business Systems Analyst is a professional who serves as a vital link between an organization's information technology capabilities and its business objectives. This role involves analyzing business processes, identifying areas for improvement, and designing systems to address these needs. The analyst works closely with stakeholders to gather requirements, document specifications, and ensure that the implemented technology solutions align with business strategies. They also support system integration, conduct user acceptance testing, and provide training to end-users. With a strong foundation in both business operations and IT, a Business Systems Analyst helps to drive efficiency and innovation within the company.
Responsibilities:

System Analysis and Design

• Conduct analysis and evaluation of business processes and systems

• Identify areas for improvement and develop solutions to streamline processes

• Collaborate with stakeholders to gather requirements and define project scope

• Create technical specifications and design documents for system enhancements

• Ensure systems are aligned with business objectives and meet user needs

System Implementation and Integration

• Lead the implementation of new systems or system upgrades

• Coordinate with IT and external vendors to ensure smooth integration of systems

• Develop and execute test plans to ensure proper functionality and user acceptance

• Train users on new systems and provide ongoing support and troubleshooting

• Monitor and evaluate system performance and make necessary adjustments

Data Management and Reporting

• Develop and maintain data management processes and procedures

• Monitor data quality and integrity to ensure accurate reporting

• Create and run reports to provide insights and support decision making

• Identify and resolve data discrepancies and issues

• Recommend and implement data driven solutions for business challenges

Project Management

• Plan and manage projects related to system enhancements or implementations

• Develop project timelines, milestones, and budgets

• Communicate project updates and progress to stakeholders

• Identify and mitigate risks and issues that may impact project delivery

• Ensure projects are completed on time, within budget, and meet quality standards

System Maintenance and Support

• Monitor and maintain system performance and availability

• Troubleshoot and resolve technical issues and system errors

• Collaborate with IT and vendors to implement system upgrades and patches

• Provide ongoing support and training to users

• Document system processes, procedures, and changes.

High Impact Behaviors:

• Strategic Vision and Foresight: Senior professionals should have the ability to develop and communicate a clear vision for the future, anticipate trends, and prepare the organization to adapt to changes. This involves understanding the broader industry context and aligning team efforts with long-term objectives.

• Mentorship and Talent Development: They should actively mentor junior colleagues, helping to shape the next generation of leaders. This includes sharing knowledge, providing guidance, and supporting career development opportunities for their teams.

• Influential Leadership: Senior professionals must be able to influence and inspire others, both within and outside the organization. This requires strong communication skills, credibility, and the ability to build and maintain relationships with key stakeholders.

Qualifications:

• A bachelor's degree in Business Administration, Management, or a related field with at least 5 years experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.

• Proficiency in data analysis and modeling tools such as SQL, Excel, and specialized software relevant to the business.

• Understanding of business process reengineering and requirements gathering techniques.

• Experience with ERP systems, CRM software, or other business management platforms.

• Strong analytical and problem-solving skills to assess business needs and translate them into technical requirements.

• Excellent verbal and written communication skills to effectively liaise between stakeholders and technical teams.

• Familiarity with project management principles and the ability to oversee projects from conception to implementation.

• Ability to work collaboratively in a team environment and with cross functional teams.

• A commitment to ongoing professional development and staying current with the latest industry trends and technologies.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.