Associate System Support Engineer

4 days ago

Pune, Maharashtra, India Mindpool Technologies Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Mindpool is hiring for Networking, and security Support position.
Associate System Support Engineer
Experience-1-3Years
Location-Pune

Required Skills and Experience:

  • 1-3 years of Network experience.
  • Understanding of VLANs, MAC address table, and Spanning tree, DNS, NAT, DHCP.
  • Understanding of Desktop related issues, RDP, Operation systems.
  • Basis troubleshooting skills on desktops and serves.
  • Working knowledge of Internet, MPLS, IPSEC, and VPN.
  • Knowledge of OSI Reference Model and TCP/IP.
  • Knowledge of IP Addressing, Subnetting and Creation of scalable VLSM Networks.
  • Knowledge of networking concepts such as NAT, ACLs, DHCP, DNS etc.
  • Should be worked on any of the monitoring tools like Solarwinds, Spectrum, Cacti, NMS etc.
  • Firewall knowledge will be an added advantage.
  • Ability to communicate clearly with a wide range of people such as peers, managers, customers, and vendors via phone or email.
  • Understanding of Incidents and Service request.

Responsibilities:

  • Monitor infrastructure remotely.
  • Ensure that the assigned infrastructure at the client is configured, installed, tested and operational.
  • Investigate first line support calls.
  • Report and escalate issues to 3rd party vendors if necessary.
  • Verify and troubleshoot a switch with VLANs and Interswitch communications.
  • Verify and do L1 level troubleshooting for WAN, LAN and Wi-Fi related issues.
  • Creation of daily, weekly and monthly reports based on network standards.
  • 24*7 support and ready to work in rotational shifts.
  • Need to work on Incident, Service request and change.
  • On-Call after office hours support for priority cases.

Qualifications:

  • Bachelor's Degree in Engineering or an associated discipline with 2 to 3 years" experience. Additional experience may be considered in lieu of Degree.
  • Strong consulting and communication skills. Ability to communicate well with internal and external customers.
  • Cisco CCNA or CCNP training/Certification will preferable.
About Mindpool Technologies:

Mindpool Technologies Limited is one of the renowned development and digital marketing firm with a decade long experience. We design strategies and solutions that are tailored specifically to your business vision. What makes us strong are our diverse expertise and a proven record of working with every industry type. We are powered with a strong team of certified and promising professionals. Our unique approach and innovative thinking have helped many businesses to expand and gain recognition. Accredited with ISO 9001:2015 and ISO/IEC 27001:2013, Mindpool has proven to be a trusted technology partner to our clients by maintaining a high standard of products/service

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