Front Office Executive

4 days ago

Park Street Kolkata West Bengal, India Big Derma Skin & Hair clinic Full time ₹ 1,08,000 - ₹ 1,44,000 per year

  1. Patient and Visitor Management:

  2. Greet and welcome all patients and visitors in a warm and professional manner.

  3. Answer, screen, and forward incoming phone calls, taking messages as needed.

  4. Manage patient appointments, including scheduling, rescheduling, and cancellations, using clinic management software.

  5. Check-in and check-out patients, verifying their personal and insurance information.

  6. Guide new patients through the registration process and ensure all necessary paperwork is completed accurately.

  7. Maintain a tidy and presentable reception area.

  8. Administrative and Clerical Duties:

  9. Manage patient files, ensuring they are organized, up-to-date, and confidential.

  10. Process payments and issue receipts for consultations, procedures, and products.

  11. Maintain an inventory of office and clinic supplies and place orders when necessary.

  12. Handle incoming and outgoing mail and couriers.

  13. Assist with the preparation of daily reports and patient records.

  14. Communication and Coordination:

  15. Act as a liaison between patients and the medical staff, including dermatologists, hair transplant surgeons, and nurses.

  16. Communicate with patients about pre- and post-procedure instructions, as advised by the medical team.

  17. Address patient queries, complaints, and concerns professionally and escalate them to the appropriate staff member when necessary.

  18. Maintain a professional and friendly demeanor in all interactions, both in person and over the phone.

Job Types: Full-time, Permanent

Pay: ₹9, ₹12,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Leave encashment

Work Location: In person

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