Customer Care

1 week ago


Faridabad, Haryana, India georgia foods company Full time ₹ 1,80,000 - ₹ 3,00,000 per year

About the Role:

We are looking for a smart, detail-oriented team member who can handle customer communication, admin coordination, and basic inside sales support. This role is critical to ensure smooth daily operations and follow-ups across platforms.

Key Responsibilities: Customer Support

  • Respond to customer queries on WhatsApp, Instagram, email & marketplaces
  • Handle order status updates, returns, delays, and resolution cases

Order Coordination

  • Generate shipping labels, update tracking details
  • Work with delivery partners to resolve delivery issues
  • Coordinate replacement or sample shipments

Admin & Coordination

  • Maintain inventory, returns, and payment records in Excel/Google Sheets
  • Follow up with account managers (Amazon, Flipkart, etc.)
  • Assist with paperwork, reimbursement updates, and team coordination
  • Call shortlisted candidates for interviews and follow up with new hires

Inside Sales & Lead Follow-up

  • Respond to IndiaMART and JustDial leads
  • Follow up on warm leads via WhatsApp/call
  • Help create and send quotations or basic product info

What We're Looking For:

  • Good spoken & written communication skills
  • Basic Excel/Google Sheets knowledge
  • Organized and proactive, able to follow up without reminders
  • Willingness to learn and grow into a broader role
  • Prior experience in D2C, FMCG, or ecommerce is a plus

Why Join Us?

  • Get hands-on exposure to a growing FMCG brand
  • Opportunity to grow into roles across operations, marketing, or sales
  • Be part of a mission-driven team building healthier everyday foods

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Education:

  • Diploma (Required)

Language:

  • English (Required)

Location:

  • Faridabad, Haryana (Required)

Work Location: In person



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