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Office Admin/Receptionist

2 weeks ago

Passi Nagar Ludhiana Punjab, India anant yogalaya Full time ₹ 1,20,000 - ₹ 2,40,000 per year

We are looking for a professional and customer-oriented Office Admin / Receptionist to be the first point of contact at our yoga studio. This role plays a key part in creating a welcoming and positive experience for all clients, while also supporting the smooth day-to-day functioning of the studio.

In addition to front desk responsibilities, the selected candidate will also be responsible for handling sales-related activities and achieving set monthly targets related to client enrollments and wellness program conversions.

Key Responsibilities:

  • Greet and assist clients and visitors with warmth, courtesy, and professionalism.
  • Clearly communicate information about our yoga therapies, classes, and wellness programs.
  • Guide potential clients through the enrolment process and provide ongoing support to improve client retention.
  • Handle front desk operations, including appointment scheduling, managing inquiries, and processing payments.
  • Maintain accurate and up-to-date customer records in the studio's software and database.
  • Actively promote studio services and membership packages to new and existing clients.
  • Take ownership of sales performance and work towards meeting monthly sales/enrollment targets.
  • Collaborate with the internal team to enhance client satisfaction and contribute to studio growth.
  • Ensure the reception area remains clean, organised, and welcoming at all times.

Required Skills:

  • Excellent communication and interpersonal skills.
  • Strong ability to build rapport and understand client wellness needs.
  • Basic proficiency in computer operations and familiarity with data entry and CRM or studio management software.
  • Good organizational and multitasking abilities with attention to detail.
  • Self-motivated and target-driven approach to work.
  • Prior experience in customer service, front desk, or sales roles is a plus.

Job Type: Full-time

Pay: ₹10, ₹20,000.00 per month

Work Location: In person