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2 weeks ago
Job Title: International Voice Process Executive (Night Shift)Location: PerungudiJob Type: Full-time
About Us:ACSASS, a leading outsourcing service provider, is seeking talented and enthusiastic individuals to join our team as International Voice Process Executives in Insurance Billing. We offer exceptional career growth opportunities, competitive compensation, and a dynamic work environment.
Job Summary:We are looking for skilled and customer-focused professionals to handle inbound/outbound calls from existing UK and US clients in the insurance billing sector. The ideal candidate will have excellent communication skills, be able to work in a night shift environment, and demonstrate a strong ability to pitch services to clients. Key Responsibilities:Handle inbound/outbound calls from UK and US clients regarding insurance billing queries and concerns
Provide exceptional customer service, resolving issues efficiently and effectively
Pitch existing services to clients, upselling/cross-selling opportunities
Build strong relationships with clients, ensuring customer satisfaction and loyalty
Meet or exceed monthly targets and performance metrics
Collaborate with internal teams to resolve complex customer issues
Maintain accurate records of customer interactions using CRM software
Work Schedule:Night Shift: 7 PM – 4:30 AM (Indian Standard Time)Weekend working based on client requirement
Benefits:Competitive salary
Dinner provided during night shift
Opportunities for career growth and advancement
Professional training and development programs
Dynamic and supportive work environment
Requirements:0-6 months of experience in customer service/voice process
Excellent communication and interpersonal skills
Ability to work in a night shift environment
Strong customer service and problem-solving skills
Familiarity with insurance billing processes (desired)Proficiency in English (mandatory):Fluent in English with a neutral accent
Excellent verbal and written communication skills
Ability to understand and respond to complex customer queries
Graduation or equivalent
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