Support Lead

Key responsibilities:Lead and manage a team of 5 support engineers, providing guidance, training, and mentorship.Schedule and coordinate shift rotations to ensure continuous support coverage (24/7).Oversee and prioritize the support ticket queue, ensuring timely responses and resolutions.Coordinate with internal teams to escalate and resolve critical...

About the JobWho we are and what do we doInnovation in every byteIndia has witnessed a journey of Innovation in Digital Payments and today it leads the world with over 45% of the Global digital transaction volume. At NPST, we believe that our decade long journey has carved an opportunity for building future roadmap for the world to follow.We are determined...

JD: Technical Support Team Lead (Cloud Hosting)Location: NoidaTeam Size: 15+ (L1/L2)Reports to: Head of Support (or CTO)Shifts: Rotational, on-call for P1sExperience- 5 years in customer support 3 year in Team leadRole SummaryOwn day-to-day technical operations of our customer support desk for CoCloud/Comsky and VPS offerings. You'll lead a 15+ member...

Job Role: Lead Infrastructure implementation and supportExperience: 9 to 11 years of experience in the role of Software and Hardware Infrastructure implementation and supportEducation: BE (IT/Computers), MCAWork Location: Noida (work from office only)Travel: Yes, required to onsite locations (PAN India + International)Roles and ResponsibilitiesIdentify...

**Summary****The Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after sales support process and function at GA level and the global center of excellence team at PL level, to develop best practices on Customer Support, and lead the Product Lines to achieve strategic objectives defined for GA business.The Customer...

Job Role :Lead Infrastructure implementation and support.Experience :9 to 11 years of experience in the role of Software and Hardware Infrastructure implementation and : BE (IT/Computers), MCA.Work Location :Noida (work from office only).Travel :Yes, required to onsite locations (PAN India + and Responsibilities :Identify Hardware and Software requirements...

Job Title:Senior Controls & Industrial Automation Engineer / TrainerLocation:RemoteJob Type:Part-TimeJob Summary:We are seeking ahighly experienced Controls & Industrial Automation Engineer (Trainer)with10+ years of hands-on expertisein designing, programming, commissioning, and maintaining automation systems for manufacturing and industrial environments....

Company DescriptionSBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank,...

We are looking for a dynamic and experienced Delivery Lead to head our Technical Assistance Center (TAC) operations supporting network security products. This role is responsible for leading a team of 50+ L1–L3 engineers, ensuring high-quality service delivery, customer satisfaction, operational excellence, and continuous improvement in a 24x7 global...

Provide voice-based customer support for travel-related queriesAssist with bookings, cancellations, rescheduling, and refundsEnsure timely and accurate resolution while maintaining qualityCollaborate with leads, SMEs, and support teams to meet KPI