Production support, AS

Job Title: Production Support, AS

Location: Pune, India

Role Description

• At the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance Departments of Corporate and Commercial clients and Financial Institutions across the Globe, our Universal Expertise and Global Network allows us to offer truly integrated and effective solutions.
• You will be operating within Corporate Bank Production as a Production Support Engineer in Payments domain.
• Payments Production domain is a part of Cash Management under Deutsche Bank Corporate Banking division which supports mission critical payments processing and FX platforms for multiple business lines like High Value/Low value / Bulk / Instant / Cheques payments. Team provides 24x7 support and follows 'follow the sun' model to provide exceptional and timebound services to the clients.
• Our objective at Corporate Bank Production is to consistently strive to make production better which ensures promising End To End experience for our Corporate Clients running their daily Cash Management Business through various access channels. We also implement, encourage, and invest in building Engineering culture in our daily activities to achieve the wider objectives. Our strategy leads to attain reduced number of issues, provide faster resolution on issues, and safeguard any changes being made on our production environment, across all domains at Corporate Bank.
• You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings.
• Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Acting as a Production Support Analyst for the CB production team providing second level of support for the applications under the tribe working with key stakeholders and team members across the globe in 365 days, 24/7 working model
• As an individual contributor and prime liaison for the application suite into the incident, problem, change, release, capacity, and continuous improvement.
• Escalation, Management, and communication of major production incidents
• Liaising with development teams on new application handover and 3rd line escalation of issues
• Application rollout activities (may include some weekend activities)
• Manage SLO for Faster Resolution and Fewer Incident for the Production Application Stability
• Develop a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability by understanding emerging trends and proactively addressing them.
• Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.
• Update the RUN Book and KEDB as and when required.

Your skills and experience

• Good experience in Production Application Support and ITIL Practices
• Very good hands-on knowledge of databases (Oracle/PLSQL etc.), including working experience of writing SQL scripts and queries.
• Very Good hands-on experience on UNIX/Linux, Solaris, Java J2EE, Python, PowerShell scripts, tools for automation (RPA, Workload, Batch)
• Exposure in Kaka, Kubernetes and microservices is added advantage.
• Experience in application performance monitoring tools – Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M)
• Excellent Team player and People Management experience is an advantage.
• Bachelor's degree. Master's degree a plus.
• Previous relevant experience in Banking Domain
• Cloud services: GCP
• 6+ years' experience in IT in large corporate environments, specifically in the production support.
• Operating systems (e.g. UNIX, Windows)
• Understanding on environments

Middleware (e.g.MQ, WebLogic, Tomcat, Jboss, Apache, Kafka etc )

Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL)

• Experience in APM Tools like Splunk & Geneos; Control-M /Autosys; App dynamics.

Nice to have:

• Exposure on Payments domain fundamentals & SWIFT message types
• Knowledge in Udeploy, Bit bucket

Skills That Will Help You Excel

• Self-motivated with excellent interpersonal, presentation, and communication skills. Able to think strategically with strong analytical and problem-solving skills.
• Able to handle multiple demands and priorities simultaneously, work under pressure, in an organized manner and with teams across multiple locations and time-zones.
• Able to connect, manage & influence people from different backgrounds and cultures.
• A strong team player being part of a global team, communicating, managing, and cooperating closely on a global level while being able to take ownership and deliver independently.

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.