Production support, AVP

Job Title: Production support, AVP

Location: Pune, India

Role Description

• At the heart of Deutsche Bank's client franchise, is the Corporate Bank (CB), a market leader in Cash Management, Trade Finance & Lending, Securities Services and Trust & Agency services. Focusing on the Treasurers and Finance Departments of Corporate and Commercial clients and Financial Institutions across the Globe, our Universal Expertise and Global Network allows us to offer truly integrated and effective solutions.
• You will be operating within Corporate Bank Production as a Production Support Engineer in Payments domain.
• Payments Production domain is a part of Cash Management under Deutsche Bank Corporate Banking division which supports mission critical payments processing and FX platforms for multiple business lines like High Value/Low value / Bulk / Instant / Cheques payments. Team provides 24x7 support and follows 'follow the sun' model to provide exceptional and timebound services to the clients.
• Our objective at Corporate Bank Production is to consistently strive to make production better which ensures promising End To End experience for our Corporate Clients running their daily Cash Management Business through various access channels. We also implement, encourage, and invest in building Engineering culture in our daily activities to achieve the wider objectives. Our strategy leads to attain reduced number of issues, provide faster resolution on issues, and safeguard any changes being made on our production environment, across all domains at Corporate Bank.
• You will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Acting as a Production Support Engineer for the CB production team providing second level of support for the applications under the tribe working with key stakeholders and team members across the globe in 365 days, 24/7 working model
• Ensure all the BAU support queries from business are handled on priority and within agreed SLA and also to ensure all application stability issues are well taken care off.
• Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem solving techniques and processes are applied
• Embrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability.
• Be responsible for your own engineering delivery and using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.
• Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture
• Train and Mentor team members to grow to the next role.
• Bring in the culture of innovation engineering and automation mindset
• Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.
• Works with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.

Your skills and experience

Highly experienced with Production Application Support and ITIL Practices with Recent experience of applying technical solutions to improve the stability of production environments.

• Minimum 10+ years' experience in IT in large corporate environments, specifically in a L2 production engineering role.
• Good hands-on knowledge of databases (Oracle/PLSQL etc.), including working experience of writing SQL / PL SQL scripts and queries.
• Working experience on UNIX/Linux, Solaris,, Python, PowerShell scripts, tools for automation (Batch)
• Working experience on KAFKA, Kubernetes. Knowledge
• Understands ITIL Practices
• Experience in application performance monitoring tools – Geneos, Splunk, Grafana & New Relic, Scheduling Tools (Control-M)
• Working experience in Cloud Services platforms (GCP/ AWS/ Azure).
• Bachelor's degree in computer science or information technology or Programming & Systems Analysis or Science (Computer Studies)

Skills That Will Help You Excel

• Self-motivated with excellent interpersonal, presentation, and communication skills. Able to think strategically with strong analytical and problem-solving skills.
• Able to handle multiple demands and priorities simultaneously, work under pressure, in an organized manner and with teams across multiple locations and time-zones
• Able to connect, manage and influence people from different backgrounds and cultures.
• A strong team player being part of a global team, communicating, managing, and cooperating closely on a global level while being able to take ownership and deliver independently.

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.