Sr. Engineer

15 hours ago

Remote, India Semperfi Solutions and Services Full time ₹ 4,00,000 - ₹ 6,50,000 per year

Position: Sr. Engineer - Managed Services

Total Exp: 3-5 Years in System Admin

Communication: Excellent (must not be compromised)

Skills in:

  • Patching and Managed Services
  • Automation
  • RMM tools
  • Monitoring and Alerting
  • Email delivery systems
  • Microsoft Exchange
  • Active Directory
  • Azure Active Directory

Notice Period: Immediate to 15 days

Shifts: 24/7 Rotational

Location: Gurgaon

Mode of work: Work from home

Sr. Engineer - Managed Service

We are looking for a proactive and technically proficient Senior System Administrator to manage and support our IT infrastructure

across desktop, server, and Microsoft 365 environments. This role requires hands-on expertise in resolving end-user desktop issues,

administering physical and virtual servers, and managing Microsoft 365 services, including Exchange Online, SharePoint, Teams, and

Intune.

Experience & Skills:

∙2-5 years of IT support experience in an enterprise environment.

∙Strong knowledge of Windows OS, Active Directory, and Microsoft 365 administration.

∙Understanding of basic networking concepts (DNS, DHCP, TCP/IP, VPNs).

∙Basic Platform knowledge of Azure

∙Experience with remote support tools and ITSM platforms (ServiceNow, Jira, etc.).

∙Familiarity with PowerShell for basic automation (preferred).

∙Excellent communication and customer service skills.

∙Ability to work independently and collaborate with teams across different time zones.

∙Certifications like CompTIA A+, Microsoft 365 Fundamentals (MS-900), ITIL Foundation are a plus.

Desktop Support:

∙Provide Level 2 support for end-user computing issues (hardware, software, network).

∙Manage and resolve Windows OS, macOS, and basic Linux issues.

∙Troubleshoot VPN, Wi-Fi, printer, and application-related problems.

∙Assist users with software installations, configurations, and upgrades.

∙Manage and troubleshoot VDI solutions (e.g., Citrix, Azure Virtual Desktop, VMware Horizon).

∙Document issues and solutions in the ITSM ticketing system (ServiceNow, Jira, Zendesk, etc.).

Server Support:

∙Perform basic Windows Server and Active Directory administration (user management, password resets, group policies,

permissions).

∙Monitor and report on server health, performance, and patch updates.

∙Assist in troubleshooting basic server issues, backup failures, and connectivity problems.

Microsoft 365 Support:

∙Assist with user account management in Microsoft 365 (Azure AD, Exchange Online, OneDrive, Teams, SharePoint, Intune).

∙Provide basic troubleshooting for Outlook, Teams, SharePoint, and OneDrive sync issues.

∙Support email flow, distribution lists, and mailbox permissions.

∙Help enforce security policies, MFA configurations, and compliance guidelines.

∙Work with L2/L3 teams for complex M365 issues.

Job Type: Full-time

Pay: ₹400, ₹650,000.00 per year

Education:

  • Bachelor's (Preferred)

Experience:

  • IT support /System Admin: 3 years (Preferred)
  • Windows OS, Active Directory, and M365 : 2 years (Preferred)

Work Location: Remote

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