CRES Receptionist

Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.  

Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life.

Discover what our 29,000 employees, across 110 countries already know.

WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture – where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives – we're able to create a place where everyone feels like they belong. 

Job Responsibilities

Answers incoming telephone calls and directs calls as appropriate. Greets visitors and directs them as appropriate. Ensures all visitors have signed in and have been escorted following Standard Operating Procedures (SOPs).

JOB RESPONSIBILITIES

• Responsible for all facets of incoming calls and visitors to the office including directing calls to correct employee/department, taking messages, updating the telephone directory, the internal site, and Outlook directory for respective office (CRES doesn't have the ability to update Outlook - TH), and Ensuring visitors to the office have appropriate visitors badge and coordinated escort following company SOPs
• Responsible for mail and shipping including sorting and delivering all incoming faxes, sorting and posting all mail, receiving all incoming shipments and assisting with preparing outgoing shipments as necessary, and sending interoffice mail from the office to remote locations. 
• General support including:
• Overseeing conference room scheduling and prepares conference rooms for meetings
• Assisting with client related meeting set up, as applicable
• Assisting visitors and staff with taxi and hotel bookings, as applicable
• Overseeing and ordering supplies which may include office, kitchen, mailing, etc. as applicable for respective office location.  Ensures adequate and orderly stocking of mailboxes, kitchen and office supply areas.
• Assisting with the local directions and supervision of vendor services, which may include coffee service, food/drink vending machines, and offsite storage, and recycling/documenting shredding services.  
• Assisting with the office's emergency response to fire and security alarms by calling building management, emergency personnel, escorting visitors in building evacuations, etc., as necessary.
• Assisting with the maintenance of seating charts for the office.

OTHER RESPONSIBILITIES

• Performs other work-related duties as assigned.  
• Note: If there are additional responsibilities that are specific to an individual employee, department, country, or other grouping, please use the Job Description Addendum Template.

QUALIFICATION REQUIREMENTS:

• High school education or equivalent combination of education and experience 
• Minimum of one (1) year of related experience (Receptionist experience)  
• Strong computer skills in Microsoft Office Suite (Word, Excel) and Outlook required.  
• Ability to operate office equipment such as copier, calculator and postage machine is essential. 
• Requires strong verbal, written, interpersonal and team-oriented skills.  
• Professional presence and ability to interact and build relationships with all levels of employees.  
• Ability to organize and prioritize work to meet deadlines is essential. 
• Strong customer services skills and ability to maintain confidentiality required.
   

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you'll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
 

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.