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Senior Professional Services Resident Consultant
2 weeks ago
At ZScaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.
We're looking for an experienced Senior Professional Service Resident Consultant to join our Professional Services team. Reporting to the Manager Professional Services, you'll be responsible for:
- Serving as a dedicated resource for strategic customers in long-term onsite engagements
- Being a customer's 'Go-To' resource for all matters related to their ZS deployment
- Collaborating with sales, partners, and customers to deliver consulting and deployment services
- Assisting in the timely and successful deployment of Zero Trust solutions
- Managing multiple customer accounts if required by demand for Residency Services
- 8+ years of experience in similar roles (Consultant, Network/Security Specialist, TAM, Support/Escalation Engineer, or SOC)
- Experience with Zscaler solutions – ZIA, ZPA
- Knowledge authentication systems such as SAML, LDAP, Active Directory along with experience in network security and field roles
- Knowledge of solutions built on Microsoft Azure, Amazon Web Services and other leading cloud platforms
- Knowledge of Hypervisors: VMware, Hyper-V, and KVM
- Industry certifications such as Cisco, Juniper and Palo
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