Quality Auditor

4 days ago

Mohali, Punjab, India Biorev Studios | 3D Rendering Studio Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Job OverviewWe are seeking a detail-oriented and experienced Quality Auditor to join our HVAC CallCenter process. The ideal candidate will be responsible for auditing technician calls,validating membership sales, and verifying invoices using tools such as Rilla, ensuringaccuracy and compliance across all customer and technician interactions. The role requiresstrong analytical abilities, a command over process compliance, and the ability to prepareand share comprehensive audit dashboards with the management team.

About the HVAC Process at BiorevBiorev has been managing the HVAC (Heating, Ventilation, and Air Conditioning) Call Centerprocess for the past two years as the official franchise holder of One Hour Heating & Air Conditioning, serving the Frisco, Texas region. Our team in India handles end-to-endoperations, including inbound and outbound customer calls, appointment schedulingfor technicians, membership plan promotions, invoice generation and validation, andoverall quality assurance.

The process is supported by tools like Rilla Voice AI fortechnician call audits and various CRM platforms for scheduling and invoicing. Our goal is tomaintain top-tier service delivery, operational accuracy, and client satisfaction in alignmentwith One Hour's national service standards.

More information can be found Details:Experience Required: 2–3 years in a similar auditing role, preferably within a call center or US-based process

Working Hours: 6:30pm - 4:30am IST, 10-hour shifts, 6 days working/week

Location: On-site, Biorev India Office, MohaliKey Responsibilities:Validating the accuracy of appointments booked by the back-office team

Performing call audits of the back-office agents

Reviewing invoices for accuracy, including service items, pricing, and discounts

Auditing membership sales compliance

Maintaining and sharing audit dashboards and performance reports with the operations leadership team

Recommending action-based improvements based on audit findings

Auditing technician calls using the Rilla Voice Intelligence PlatformRequired Qualifications

  • Educational Qualification: Graduate & above
  • 2–3 years of experience as a Quality Analyst/Auditor in a call center, preferably HVAC orservice-based domains
  • Hands-on experience using Rilla, Dialpad, or similar call audit tools
  • Proficient in Excel/Google Sheets and dashboard preparation for performance reporting
  • Strong understanding of sales processes and service standards
  • Experience auditing invoices, service records, and membership sales
  • Excellent communication skills – written and verbal
  • Strong analytical skills and attention to detail
  • Ability to work independently with minimal supervision
  • Flexible to work extended hours based on audit load or business requirements

Preferred Qualifications

  • Prior experience in the HVAC, home services, or membership-based sales domain
  • Knowledge of performance metrics such as CSAT, FCR, AHT, and QA compliance score
  • Exposure to CRM systems used in service industries (e.g., ServiceTitan, Zoho, Salesforce)

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