Incident Response Analysis Manager
2 days ago
Meet the Team
Join the Enterprise Operations Center (EOC) within Cisco IT, a critical team dedicated to providing best-in-class IT Service Management. We ensure all IT services are monitored 24/7 to prevent outages and swiftly resolve them if they occur, playing a vital role in managing major IT incidents and related problems. Our team, located in San Jose, RTP, and Bangalore, fosters a collaborative and fun culture where creative thinking and new ideas are highly encouraged, making it an exciting environment to contribute to operational resilience.
Your Impact
Lead the organization's efforts in identifying, responding to, and recovering from cybersecurity and major operational incidents, ensuring operational resilience. Drive the implementation of standard processes in incident management, coordinating multi-functional teams during critical events. Serve as the central point of contact during high-impact incidents, ensuring timely and accurate communication with collaborators and leadership. Coordinate with IT, security, application, and business teams to ensure swift resolution and root cause analysis. Continuously improve the incident response process by conducting simulations, analyzing trends, and collaborating with Problem and Change Management teams to minimize impact.
Minimum Qualifications
- Bachelor's degree in Computer Science, Information Security, or a related field.
- 8+ years of experience in IT incident management, security operations, or related roles.
- Proficiency in ITSM tools (e.g., ServiceNow, Jira Service Management).
- Experience running critical incidents in high-pressure environments.
- Proven experience (e.g., 3-5+ years) working in an Agile environment, ideally in a leadership or project management capacity.
- Experience with scaled Agile frameworks (e.g., SAFe, LeSS).
- Familiarity with Agile project management tools (e.g., Jira)
- Deep understanding of Agile methodologies, including Scrum and Kanban.
- Proficiency in Agile practices such as sprint planning, backlog management, user story writing, and facilitating ceremonies.
- Strong communication, interpersonal, facilitation skills, leadership, and decision-making skills.
Preferred Qualifications
- Experience with ITIL processes, particularly in Incident, Problem, and Change Management.
- Understanding of AI/ML fundamentals and their application in IT monitoring and automation.
- Strong skills in data analytics (e.g., Python, SQL, or data visualization tools).
Why Cisco
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
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