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Manager - Incident Response
2 weeks ago
Position title: Manager
Job Location : Bangalore
Shift timing: 8:30AM 5:30PM
Role and responsibilities:
- Responsible for overall performance and management of the team assigned
- Responsible for 2-3 projects, concurrently
- People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members
- Proactive communication with client, ensuring all client requirements are met and reports are submitted on time
- Set goals for team members and communicate it to the team
- Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines
- Management Reporting: - Reports required by management relating to performance, costs, efficiency, utilization are shared with stake holders on time
- Actively work on skill development, engagement and retention of team members
- Responsible for upskilling and training the team members
- Provide regular feedback for performance
- Take necessary action including raising concern with stakeholders in case of performance or discipline related issues within the team
- Conduct regular 1-on-1 connects with team members
- Perform QC/QA checks for team members
- Liaison with other teams/departments
Desired candidate profile:
- Any graduate/Postgraduate with following experience grid:
- Mandatory experience in Incident Response (IR) Or Data Breach.
- Mandatory experience as people manager.
- Experience with LPO/Legal Services.
- Experience in planning and scoping the engagement, estimating the cost and time required to complete the project.
- Active involvement in forecasting the financial projections and budgeting the projects.
- Planning and setting eDiscovery process/workflow and quality control process to deliver quality work product.
- Excellent people management skills
- Passionate about driving business metrics Productivity, Quality, and other key deliverables.
- Ability to priorities between multiple complex projects/timelines.
- Excellent written and Verbal communication.
- High level of positive attitude with good listening skills.
- Good decision-making ability.
- Ability to adapt to any process changes and work on different types of projects.
- Good knowledge in Excel.
- Ability to priorities between multiple complex projects/timelines.
- Strong attention to detail and the ability to conduct root cause analysis.
- Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred.
- Knowledge and hands-on experience in breach notification and privacy laws around data breach scenarios is desirable but not must.
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