
Engineer - Salesforce Administrator
1 day ago
What you will be doing:
- Provide qualified Salesforce admin assist via phone and ticketing system, including data validation, flows, reports, dashboards, and LEX configurations.
- Maintain and resolve daily assist tickets, including cross-regional transfers and timely communication per SLAs.
- Handle escalations and collaborate with technical teams as needed.
- Identify opportunities for process improvements and recommend professional services when appropriate.
- Use JIRA for ticket management and ensure assist documentation is up to date.
- Perform bulk data operations using Data Loader/Demand Tool and guide data backups.
- Implement and deploy configuration-based enhancements in monthly sprints.
- Use Developer Console and Workbench for queries and troubleshooting.
What we are looking for from you:
Essential:
Sales Cloud, Service Cloud experience
Automation tool knowledge on Workflow, Validation Rules, De-Duplicate, any Data import & Export tools, Lightning Flow hands-on with minimum 2.5 years experience
Lightning Experience OOTB features, Salesforce Platform knowledge, Data Model hands-on with minimum 1 year experience
Desirable:
- System Administrator Certificate required
- Experienced in Apex Data Loader for rule-based data import/export.
- Strong command of SOQL for reading and writing queries.
- Action-oriented with solid inquisitive and critical thinking skills.
- Experience with DemandTool or similar ETL tools is a plus.
- Familiarity with JIRA is an added advantage.
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