Magento Technical Support Engineer at Adobe

5 days ago

Bengaluru Noida, India Om Human Resource Agency Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Your Role:

Join Adobe Commerce Cloud as a Technical Support Engineer and solve complex technical challenges to enhance customer experiences. This high-impact role offers exposure to cutting-edge technologies and career growth.

Key Responsibilities:

Serve as the primary technical contact for Magento E-commerce issues.

Troubleshoot Linux-based environments, web applications, and databases .

Collaborate with cross-functional teams to resolve critical issues.

Ensure timely issue resolution within SLA guidelines .

Conduct log analysis to diagnose performance and infrastructure issues.

Create and maintain technical documentation .

Participate in on-call rotations and weekend support as required.

What You Bring:

5+ years in enterprise software or cloud support.

Expertise in Linux, Apache, NGINX, Redis, DNS, CDN, and SSL .

2+ years of experience with Magento Commerce Cloud (preferred).

Proficiency in MySQL, database queries, and scripting languages , Perl, Java, Python).

Strong problem-solving skills and a customer-first mindset .

Ability to work in a fast-paced, high-stakes environment .

Why Join Us?

Work on-site at Adobe , a global leader in digital experiences.

Gain expertise in cutting-edge technologies .

Be part of a high-performing global support team .

Competitive salary, benefits, and career advancement opportunities.

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