Senior Travel Consultant

5 days ago

Gurgaon, Haryana, India IGT Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Title:
Airline Ticket Refund Executive

Location:
Pune /Gurugram

Experience:
4+ Years

Employment Type:
Full-time

Job Summary

We are looking for a detail-oriented
Airline Ticket Refund Executive
to manage end-to-end refund requests for airline bookings. The ideal candidate should have hands-on experience in
Airline Refund Processing
, with good knowledge of ticketing systems. Strong communication skills and proficiency in
Excel
and
MS Word
are essential for this role.

Key Responsibilities

  • Process
    airline ticket refunds
    accurately according to airline policies and fare rules.
  • Review PNRs, fare calculations, waiver codes, and refund eligibility.
  • Coordinate with airlines, internal teams, and travel agents to validate refund requests.
  • Maintain and update refund tracking reports and documentation in
    Excel/Word
    .
  • Handle customer queries via email or call with clear and professional communication.
  • Ensure timely resolution of refund cases to meet SLA timelines.
  • Identify incorrect or duplicate transactions and ensure corrective action.
  • Support audit and compliance requirements as needed.

Required Skills

  • 4+ years of experience in
    Airline Refund / Ticketing / GDS / Travel Process
    .
  • Good understanding of
    refund rules
    , fare types, penalties, and waiver processing.
  • Proficiency in
    MS Excel
    (VLOOKUP, filters, pivot — preferred) and
    MS Word
    .
  • Strong
    communication and coordination skills
    (written & verbal).
  • Attention to detail and ability to manage multiple cases at once.

Good to Have

  • Experience working with
    GDS
    (Amadeus / Sabre / Galileo).
  • Knowledge of BSP/ARC processes.
  • Exposure to airline customer support or travel agency back office.

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