Jr. Fresh Service

2 days ago

Chennai, Tamil Nadu, India Neurealm Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Chennai, Tamil Nadu, India

Department

General ITSM tools Administration

Job posted on

Oct 01, 2025

Employment type

Full Time Employee

**Job Summary:**

We are seeking a Freshservice Administrator to manage and optimize our IT service management (ITSM) platform. The ideal candidate will configure workflows, automate processes, integrate third-party tools, and ensure efficient ticket management.

**Key Responsibilities:**

  • Administer, configure, and maintain the Freshservice ITSM platform.
  • Create and customize workflows, automation rules, SLA policies, and ticket routing.
  • Manage user roles, permissions, and access controls.
  • Develop and maintain service catalogs, knowledge base articles, and asset management.
  • Integrate Freshservice with third-party tools (e.g., Microsoft 365, Slack, Jira, etc.).
  • Monitor system performance, troubleshoot issues, and provide user training.
  • Generate and analyze reports for service performance and process improvements.
  • Ensure compliance with ITIL best practices and organizational policies.

**Required Skills & Qualifications:**

  • Bachelor's degree in IT, Computer Science, or a related field (preferred).
  • 1-3+ years of experience administering Freshservice or similar ITSM platforms.
  • Strong understanding of ITIL principles and ITSM best practices.
  • Experience with automation, workflow design, and API integrations.
  • Proficiency in Freshservice Admin Console, reporting tools, and asset management.
  • Strong analytical, troubleshooting, and communication skills.

**Preferred Qualifications:**

  • Freshservice certification or prior experience in a similar role.
  • Knowledge of scripting (JavaScript, Python, or PowerShell) for automation.
  • Experience integrating Freshservice with third-party applications.

  • Jr Business Devp Manager- Recruitment Services

    2 days ago

    Chennai, Tamil Nadu, India Sehat Health Placements Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    A leading healthcare recruitment firm seeks a proactive Jr Business Development Manager to Identify new client opportunities with top Healthcare Institutions across India and build valuable relationships. Grow your skills with experienced guidance Required Candidate profileAs a junior BDM, you'll identify, engage, and qualify leads from Indian hospitals/...

  • Jr. Legal Associate

    2 weeks ago

    Chennai, Tamil Nadu, India Ascend Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    About Ascend HSIAscend HSI is a US-based global advisory and consulting firm focused on delivering high-impact solutions in Immigration services, legal-tech, business advisory. We partner with clients and organizations to create transformative outcomes, leveraging innovation, technology, and deep domain expertise. Ascend is an organization that specializes...

  • Fresh Graduate(IT Network )

    2 days ago

    Chennai, Tamil Nadu, India Maxnerva Full time ₹ 20,00,000 - ₹ 40,00,000 per year

    Position Requirements:Graduates from 2025 or 2026 academic years, with a major in computer science preferred;Fluent in English, able to use it as the working language;Excellent learning ability, strong communication skills, able to adapt flexibly and handle pressure well;Willing to travel for work.Job Responsibilities:Assist the sales team in expanding...

  • Fresh Graduate(IT Computer Major)

    4 days ago

    Chennai, Tamil Nadu, India Maxnerva Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Position Requirements:Graduates from 2025 or 2026 academic years, with a major in computer science preferred;Fluent in English, able to use it as the working language;Excellent learning ability, strong communication skills, able to adapt flexibly and handle pressure well;Willing to travel for work.Job Responsibilities:Assist the sales team in expanding...

  • Jr Business Development Executive

    7 hours ago

    Chennai, Tamil Nadu, India LMES Academy Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Name: LMES Academy Private LimitedWebsite: Linkedin: Role: Jr Business Development ExecutiveExperience: 0.6 to 4 YearsLocation: Urapakkam, Chennai, Tamil Nadu.Working Days: 6 Days in a Week (Working on Sundays is mandatory)Week off: Rotational Off.Role Description:We are looking for an experienced "Business Development Executive" to join our team As...

  • Jr Customer Service Executive

    1 week ago

    Chennai, Tamil Nadu, India Tata Communications Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    About The CompanyTata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsJob DescriptionKey ResponsibilityResponsible for...

  • Jr Custom Service Executive

    1 week ago

    Chennai, Tamil Nadu, India Tata Communications Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About The CompanyTata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsKnowledge of communication technologies and...

  • Service Engineer

    1 week ago

    Chennai, Tamil Nadu, India Savvy Search Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Service Engineer  Location: Chennai About the Company: A leading and trusted provider of automobile garage equipment, focused on offering top-quality service and installation solutions to auto workshops across India. Job Summary: We are hiring fresh ITI/Diploma graduates as Service Engineers to support and maintain automotive workshop equipment...

  • Jr. Customer Service Executive

    1 week ago

    Chennai, Tamil Nadu, India Tata Communications Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Key ResponsibilityResponsible for driving day to day system and service engineering and operations.This is an operational role within Fibre services to Plan, Design and As built the Fibre assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.Monitor and ensure proper completion of network...

  • Program Management Jr Analyst

    4 days ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    The Third Party Management Program Execution provides operational support, process guidance, and quality assurance and quality control oversight to businesses across Citi, leveraging a central utility infrastructure, standardized processes, and operating procedures to execute robust risk management activities throughout the third-party management life...