Jr. Fresh Service

2 weeks ago

Chennai, Tamil Nadu, India Neurealm Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Chennai, Tamil Nadu, India

Department

General ITSM tools Administration

Job posted on

Oct 01, 2025

Employment type

Full Time Employee

**Job Summary:**

We are seeking a Freshservice Administrator to manage and optimize our IT service management (ITSM) platform. The ideal candidate will configure workflows, automate processes, integrate third-party tools, and ensure efficient ticket management.

**Key Responsibilities:**

  • Administer, configure, and maintain the Freshservice ITSM platform.
  • Create and customize workflows, automation rules, SLA policies, and ticket routing.
  • Manage user roles, permissions, and access controls.
  • Develop and maintain service catalogs, knowledge base articles, and asset management.
  • Integrate Freshservice with third-party tools (e.g., Microsoft 365, Slack, Jira, etc.).
  • Monitor system performance, troubleshoot issues, and provide user training.
  • Generate and analyze reports for service performance and process improvements.
  • Ensure compliance with ITIL best practices and organizational policies.

**Required Skills & Qualifications:**

  • Bachelor's degree in IT, Computer Science, or a related field (preferred).
  • 1-3+ years of experience administering Freshservice or similar ITSM platforms.
  • Strong understanding of ITIL principles and ITSM best practices.
  • Experience with automation, workflow design, and API integrations.
  • Proficiency in Freshservice Admin Console, reporting tools, and asset management.
  • Strong analytical, troubleshooting, and communication skills.

**Preferred Qualifications:**

  • Freshservice certification or prior experience in a similar role.
  • Knowledge of scripting (JavaScript, Python, or PowerShell) for automation.
  • Experience integrating Freshservice with third-party applications.

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