International Customer Care Executive- Night Shift

7 days ago


Mumbai, Maharashtra, India SocialKraft Full time US$ 40,000 - US$ 80,000 per year

Shift Timing:

Rotational Night Shifts – 9 hours between 6:00 PM and 6:00 AM

Requirements:

  • Strong verbal communication skills in English
  • Basic computer proficiency (typing, CRM handling, and data entry)
  • Polite, patient, and customer-centric attitude
  • Ability to thrive in a dynamic and fast-paced work environment

Key Responsibilities:

  • Respond to incoming customer calls related to queries, complaints, or service requests
  • Deliver timely and accurate resolutions to customer issues
  • Ensure high levels of customer satisfaction through effective communication and problem-solving
  • Escalate complex or unresolved issues to the appropriate team or supervisor

Benefits:

  • 5 Days working
  • Health insurance
  • Life insurance
  • Provident Fund


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