RCO Manager Investigations, SIV
6 days ago
Registration and Compliance (RCO) is looking for an investigation manager with a passion for leading an operation team in India. You will be responsible for managing the Seller Identity Verification team as a front line manager, which consists of 15 to 20 investigators. The objective of SIV is to verify the identity of new sellers, on-board good sellers and eliminate bad actors through the investigation process.
The primary role of this position is to provide leadership and guidance to the team members under supervision, manage them to achieve the productivity and quality goals, and meet expected service levels, while working closely with the program team, process owners, training, workforce management, analytics, and other teams in RCO.
You will be working in a fast-paced environment where every day brings new challenges and new opportunities. You should have good communication skills and be able to work with various stakeholders to identify issues, analyze root causes, and drive for improvement.
Key job responsibilities
- Manage individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding his/her teams accountable to meet and exceed performance targets.
- Manage a team of 18 employees.
- Monitor key performance metrics for productivity and quality and provide guidance to constantly meet and exceed goals.
- Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
- Strive for operational excellence and process improvement. Analyze the key levers of the business to identify the trends and proactively take action to eliminate root causes for defects.
Basic Qualifications:
- 4+ years of operational and/or retail management experience
- 2+ years of team management experience
- Knowledge of Microsoft Office products and applications (esp. MS Excel, Word) at an advanced level
- Bachelor's degree
- Have experience in operations in multinational companies.
- Ability to hire and develop a team
- Relevant industry experience (3-6 years) in operations, risk, fraud investigations etc.
- Operational excellence skill & project management experience.
- Operational, managerial, analytical and interpersonal skills
- Advanced working knowledge of MS Office (esp. MS Excel, Word).
Preferred Qualifications:
- Experience with operations, risk, fraud investigations etc.
- Experience with six sigma tools and Lean techniques
- Multi-lingual skills, such as Chinese and Vietnamese.
- Fraud investigations/Credit Approval/Claim processes and/or Financial Risk Management Operations that would be a value add to this experience.
- Experience in a customer focused field or business
- Six Sigma Black belt/green belt or equivalent working experience.
- Advanced qualifications such as MBA would be advantageous.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
RCO Manager Investigations, SIV
4 days ago
Hyderabad, Telangana, India Amazon Full time ₹ 20,00,000 - ₹ 25,00,000 per yearDESCRIPTION strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - continues to grow and evolve as a world-class e-commerce platform.Registration and Compliance (RCO) is looking for an...
-
Business Analyst- Liquidity Risk
6 days ago
Hyderabad, Telangana, India RiskInsight Consulting Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the RoleRiskInsight is seeking a dynamic and detail-oriented IT Business Analyst with expertise in Liquidity Risk to join our growing risk technology and analytics team. The ideal candidate will bridge business requirements and IT solutions, particularly in the areas of Liquidity Coverage Ratio (LCR), Moody's RiskConfidence (RCO), and Interest...
-
Risk Investigator
3 weeks ago
Hyderabad, Telangana, India Sparklehood Full timeJob DescriptionWe are seeking a Risk Investigator to join our team in India. The successful candidate will play a key role in identifying, assessing, and mitigating risks associated with our operations. This position requires a proactive individual with a strong analytical mindset to conduct investigations and ensure compliance with industry...
-
Fraud Investigator
17 hours ago
Hyderabad, Telangana, India Employ Full time ₹ 2,50,000 - ₹ 7,50,000 per yearHiring: Fraud Investigator (Team Lead)We're partnering with a fast-growing AI company (founded by IIT/IIM alumni, backed by global teams) that powers next-gen AI systems with high-quality, fraud-free data.Role Highlights:Lead and mentor a fraud investigation team.Detect and prevent fraud in large-scale annotation/data ops.Drive investigations, reporting, and...
-
Investigation expert
3 weeks ago
Hyderabad, Telangana, India BeBeeInvestigation Full timeAbout this role The Investigation and Deviation Expert will work collaboratively with process experts and multifunctional operations teams in the Biologics and/or large molecules platform sites. Key Responsibilities: Manage deviations in 1 QEM system for responsible sites using quality management framework. Conduct root cause analysis according to...
-
Investigation Expert
4 weeks ago
Hyderabad, Telangana, India BeBeeInvestigation Full timeAbout this role The Investigation and Deviation Expert will work collaboratively with process experts and multifunctional operations teams in the Biologics and/or large molecules platform sites.Key Responsibilities: Manage deviations in 1 QEM system for responsible sites using quality management framework.Conduct root cause analysis according to...
-
Manager - Investigations , KYC
6 days ago
Hyderabad, Telangana, India Amazon Full time ₹ 20,00,000 - ₹ 25,00,000 per yearDESCRIPTIONWhat is VRMO?Our mission in Verification Risk Management & Operations (VRMO) is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and our people we manage risk across multiple geographies for multiple markets having its own diverse set if buyers and sellers....
-
Manager - Investigations , KYC
6 days ago
Hyderabad, Telangana, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWhat is VRMO?Our mission in Verification Risk Management & Operations (VRMO) is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through technology and our people we manage risk across multiple geographies for multiple markets having its own diverse set if buyers and sellers. We focus on...
-
Hiring For Fraud Investigation With Sql
2 weeks ago
Hyderabad, Telangana, India 2COMS Full timeAbout The Cllient A Fortune 500 global leader in technology services and digital business solutions this company delivers comprehensive Business Process Services BPS and IT-enabled solutions With a worldwide presence it serves diverse industries including banking healthcare retail manufacturing and communications The firm s expertise spans a broad...
-
Hiring For Fraud Investigation, Chargeback
2 weeks ago
Hyderabad, Telangana, India Cognizant Full time ₹ 1,50,000 - ₹ 28,00,000 per yearGreetings from CognizantWe are hiring for Permanent Position with Cognizant.JD: Hands-on experience in Fraud investigations, Chargeback, Dispute management .Experience: Yrs.Mandatory to have experience in Fraud investigations, Chargeback, Dispute management .Work Location: HyderabadInterview Mode: VirtualInterview Date: WeekdaysJD:Responsibilities:End-to-End...