
Betsol - Telecom Engineer - VoIP
3 days ago
Company Overview :
BETSOL is a cloud-first digital transformation and data management company, delivering products and IT services to enterprises across 40+ countries. With multiple engineering patents and recognized industry awards, BETSOL consistently achieves a Net Promoter Score (NPS) 2x the industry average.
Our product line, Zmanda ), is a leading open-source backup and recovery solution, offering up to 50% TCO savings with best-in-class performance. BETSOL Global IT Services ) specializes in building and supporting enterprise-grade solutions that accelerate time-to-market for customers.
With offices in Broomfield, Colorado, and Bangalore, India, BETSOL fosters an employee-centric culture with competitive benefits, including comprehensive health insurance, performance-linked rewards, volunteer opportunities, and modern workplace amenities.
Role Summary :
We are seeking a Voice and Telecom Specialist (Telecom Engineer) with strong expertise in Unified Communications, Cloud Contact Center platforms, and enterprise-grade voice solutions. The ideal candidate will be results-driven, self-sufficient, and highly skilled in designing, deploying, and managing Cisco UC, Webex, Genesys Cloud CCaaS, and related telecom infrastructure across hybrid and cloud environments.
You will play a critical role in ensuring seamless enterprise communication, implementing secure and scalable telecom solutions, and leading end-to-end project execution with minimal external dependencies.Key Responsibilities :
- Cloud Contact Center Operations: Administer and optimize Genesys Cloud / Genesys CCaaS platforms to ensure performance, scalability, and seamless integration with enterprise systems.
- VoIP & Cloud Telephony: Lead architecture, deployment, and administration of Webex Calling, SIP trunking, call routing strategies, and number management.
- Telecom Infrastructure Security: Apply network security best practices to protect voice environments, including encryption, firewall rules, and access controls.
- Azure IaaS Integration: Design and integrate telecom solutions with Azure infrastructure, ensuring high availability and resilience.
- Project Leadership: Drive end-to-end telecom projects, from requirement gathering to deployment and optimization, collaborating across IT, Security, and Business teams.
- Optimization & Cost Management: Continuously monitor and optimize telecom systems for performance, scalability, and cost efficiency.
- Incident Management: Provide Tier 3 support for escalated telecom/voice incidents, ensuring minimal downtime and quick recovery.
Core Competencies
- Cisco Call Manager (CUCM) & UCCX Administration- Cisco Unity, Webex Calling, and VoIP Architecture
- Genesys Cloud / Genesys CCaaS Deployment & Support
- SIP Trunking, Call Routing, Number Management
- Network Security & VoIP Best Practices
- Azure IaaS Integration for Telecom Solutions
- Enterprise Telecom Systems Optimization
- Cross-functional Collaboration & Project Management
- Budgeting, Cost Control & Vendor Coordination
Qualifications :
- Experience: 47 years in Telecom/Voice Engineering, with proven expertise in Cisco UC and Genesys Cloud solutions.- Strong knowledge of VoIP protocols (SIP, RTP, H.323) and enterprise call flow design.
- Hands-on experience in hybrid (on-prem + cloud) telecom environments.
- Demonstrated ability to manage enterprise-scale telecom projects independently.
- Excellent analytical, problem-solving, and communication skills.
- Relevant certifications (e.g., CCNP Collaboration, Genesys Cloud Architect) are a strong plus.
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