Operations Manager

About Organization :

Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Industry expertise since Years)

730,000+ clients in the U.S. and Northern Europe
• Pays 1 in 12 U.S. private sector employees
• Largest HR company for small to medium-sized businesses
• Product development company having products for payroll, accounts, benefits, and HR

What we are Looking for

Job Description

The Operations Manager is a strategic and dynamic leader responsible for overseeing the operations of a large department to ensure efficiency, productivity, and alignment with organizational objectives. This role requires managing over 100 frontline employees and directly supervising a team of 3 to 4 Direct reports and Process Leads. With a focus on operational excellence, team development, and strategic alignment, the Operations Manager drives initiatives that promote growth, enhance performance, and foster a collaborative, high-performing team culture.

What we are Looking for:

• 12+ Years of experience in Operations
• Bachelor's Degree - Required
• Master's Degree Preferred
• 5+ years of relevant experience in a manager role-Required
• good people management experience
• Who can lead Global Services Supervisors, Process Lead, Specialist (FTEs)
• Directly manage and support 3 to 4 Direct reports and Process Leads while overseeing 100+ frontline employees.

Key Responsibilities

• Leadership & Strategy

• Leads the Global Services team to ensure effective and efficient service delivery.

• Partners with Sr Manager to develop and execute strategies, programs, and processes for delivering a superior internal support experience.

• Collaborates with other managers within the Global Services organization in support of efficient and well-coordinated service delivery.

• Client Relationship Management

• Ensures outstanding service delivery to all supported clients by building and maintaining effective internal client relationships.

• Manages virtual relationships across multiple office locations and organizations including a variety of key stakeholders.

• Proactively communicate issues, challenges, and solutions upwards to ensure successful service delivery and relationship management.

• Team Development & Performance

• Promotes the highest standards for staff performance and service delivery.

• Develops a strong, cohesive, well-informed, multi-skilled and well-trained team.
• Manages all staff in a manner that builds mutual trust and respect, high motivation, personal accountability and team participation.
• Recruits, selects, hires, and develops high performing talent.
• Evaluates performance of personnel to ensure that all departmental needs are handled appropriately.
• Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources.
• Creates proactive strategies that result in a work environment and culture that drives high overall performance, stable employee retention and high employee engagement.

• Drives team member performance management process including goal setting, check-ins, and regular review processes; work collaboratively with Global Services Supervisors and Human Resources partners on performance management issues.

• Operational Excellence & Process Improvement

• Possesses solid understanding of the support services provided, ensuring staff have the ability to complete tasks effectively.

• Understands and analyzes strategic business requirements to identify solutions and improvements to the overall Global Services organization.
• Proactively reviews and introduces effective standardized working practices ensuring a consistent approach to services across groups (e.g., in audit, project, reception, etc.).
• Works with Centralized Global Services Supervisors and Global Services staff to challenge ineffective work practices and implement best practice standards.

• Acts as a catalyst for change and directs efforts to provide key support to field service providers so they are positioned to serve and retain clients for life.

• Other Responsibilities

• Participate in cross-organization projects as required.

• Other duties as assigned to support the overall function of the organization.

Qualifications :

• Bachelors degree in business administration, Operations Management, or a related field - Required
• Masters Degree - Preferred
• 12 + years of experience years of experience in operations management, with proven expertise in leading large teams and supervising multiple leaders-Required
• 5+ years of relevant experience in a manager role-Required