Billing Quality Analyst

Assistant Manager-OTC GPO Billing Quality Analyst

Who we are?

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

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Why JCI:

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How will you do it?

We are seeking a detail-oriented and experienced Senior Booking Quality Analyst to join our dynamic team. The ideal candidate will play a crucial role in ensuring the quality and accuracy of our booking processes. You will be responsible for analyzing booking data, identifying discrepancies, and implementing quality assurance measures to enhance our overall booking operations. This role requires a blend of analytical skills, attention to detail, and a strong understanding of the booking lifecycle

• The Billing Quality Assurance Sr. Analyst is responsible for ensuring the accuracy, consistency, and compliance of billing processes and outputs. This role involves evaluating billing procedures, identifying discrepancies, implementing corrective actions, and collaborating with cross-functional teams to improve overall billing quality and efficiency.

  Key Responsibilities:

• Billing Accuracy Checks:

• Review billing entries for accuracy, completeness, and compliance with company policies and customer agreements.

• Root cause analysis of top issues to develop action plans for improvement.

• Quality Assurance Audits:

• Conduct regular audits of billing processes and systems.

• Develop and maintain quality control metrics and reporting tools.

• Process Improvement:

• Recommend and implement process improvements to minimize errors and optimize efficiency.

• Collaborate with stakeholders to enhance billing workflows and automation tools.

• Documentation and Reporting:

• Maintain detailed records of quality assurance activities.

• Prepare reports on findings and present actionable insights to management.

• Cross-Functional Collaboration:

• Work closely with finance, operations, customer service, and IT teams to resolve billing issues and improve quality standards.

• Ensure alignment between billing practices and contractual obligations.

• Compliance and Training:

• Ensure billing practices comply with internal policies, company standards, and legal requirements.

• Provide training to billing teams on quality assurance protocols and best practices.

• Accountability and ownership of tasks.

• Commitment to maintaining high standards and improving processes.

• Ability to manage multiple priorities and meet deadlines.

• Strong ethical judgment and confidentiality in handling sensitive billing data.

What we look for?

• Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.

• Minimum 3 years of experience in billing, accounting, or quality assurance roles.

• Familiarity with billing systems, ERP software, and data analysis tools.

• Strong analytical and problem-solving skills.

• Exceptional attention to detail and accuracy.

• Excellent communication and interpersonal abilities.

• Proficiency in Microsoft Office (Excel, Word) and billing software.

• Ability to work independently and collaboratively in a fast-paced environment.

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents